Webinars
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Article 7 strategies for turning angry customers into loyal fans
With Marilyn Suttle and Lori Jo Vest Here she comes! Maybe her name is Gladys, maybe…
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers
With Joseph Michelli The international success of Starbucks begins with a promise: To inspire and nurture…
7 tools for amazing every customer every time
With Shep Hyken Delivering amazing customer service requires everyone in an organization to step up and…
Developer Spotlight: Automating tasks using the Zendesk API
Watch this 30-minute webinar, where Clinton Cory will walk us through some of the ways that…
Three hidden reasons why good people provide bad service
With Jeff Toister Consistently delivering outstanding customer service is a challenge for nearly every organization. Service…
3 customer service lessons from Disney
Providing the world-class service Disney theme park is known for is not simply a matter of…
Article What’s the Secret to Providing a World Class Customer Service Experience
What is world class service? World class service is defined as vastly exceeding customers’ expectations and…
Article What Airbnb customer service learned while rapidly scaling their support
With Jessica Semaan Customer service can be a lot like a romantic relationship—you have to nurture…