Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace
To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
The question is no longer “Should we use chatbots?” so much as “Where and how should we use chatbots?” to better serve our customers
As with any communication channel, there’s a right way and a less effective way to offer…
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
Zendesk supports several organizations that provide essential services to refugees, migrants, and asylum seekers. This World Refugee Day, learn how you can help, too.
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak