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문서 SMBs can do more with less during times of change
Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.
Guide How the Junkyard Golf Club scales customer support wisely
The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite
문서 5 of the best knowledge management examples
Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop
Guide The Groomsman Suit offers suits customers love–at scale
The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite
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문서 Top CRM benefits for sales and support teams
With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully
문서 What is the CRM process?
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
문서 Fast-track lead generation with Sell + Reach
Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate
문서 What is the sales pipeline and how do you track it?
In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM
Guides, research, and more
Guide 1-Stop Connections keeps ports functioning by embracing the customer experience
For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite
Guide Olala Homes scales its rental property business with Zendesk Support Suite
OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite
Guide Insights to Explore: A change management guide
The role your data plays has probably evolved since your business has grown, which means it’s…
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문서 Zendesk is FedRAMP authorized
Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data
Zendesk’s global impact report for 2019
In our first ever Global Impact Report, we’re bringing to a focus all of the things we are doing to be a responsible, globally-conscious company.
문서 Call center 101: What makes a successful call center?
Many customers still like to talk to customer service via phone. Find out how to build a strong call center operation that helps customers feel heard.
문서 Text support: get it right the first time
Including text support as part of your multichannel strategy is a great way to provide better…
문서 What’s a BPO call center, what does it do?
If your business doesn’t have the bandwidth to adequately handle all your inbound and outbound calls, you may want to consider outsourcing. Read on to learn how a BPO call center can step in
문서 How to calculate your customer retention rate
Churn rate can be a key metric to guide and improve a company's customer retention strategy and figure out its customer retention rate
문서 6 call center training tips for building an exceptional team of agents
Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience
Guide How Sendcloud scaled smartly as it faced exponential growth
Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options