Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk
During our most recent “Ask Me Anything” (AMA) discussion, leaders from the Zendesk Business Continuity Leadership Team shared how we adapted for the unprecedented coronavirus (COVID-19) pandemic and quickly mobilized our employees to work from home
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
We've compiled a list of our product features and ideas to help your team continue to work effectively from home
Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships
In an ever-changing world, retaining customers and turning them into brand loyalists can help fuel your organization through the ups and downs
Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate
Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well
Customer analytics can tell you what you want to know about your customers, leading to sharper predictions about the future and actionable roadmaps for achieving your desired results
Here are some tips on how to find a CRM platform that serves your needs and elevates your customer experience
Master the art of customer engagement and you have taken a huge step in sustaining long-term relationships with your customers. Read on for best practices on customer engagement
Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look
For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process
In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM
Data isn’t all schmaltz and talk, and more and more companies are adopting support strategies and CRM solutions where visible big data is fueling growth
Work from home has us feeling isolated and stir-crazy. We hope you can nerd out and lose yourself in this month’s integration bonanza
Learn how live chat support contributes to a better customer service experience, and why it's an essential component of any omnichannel support solution.
Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage
In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes
Learn which CRM--collaborative, operational, or analytical--will help your business build better relationships with your customers
As the self-service bar continues to rise, a customer portal has become an expectation for companies to have rather than a bonus
We’ll go through the 7 steps to follow to create an effective sales pipeline management process, while also looking at how a sales CRM can be a beneficial pipeline management tool
There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
