Article

Latest stories Page 5

6 sales personality traits that Zendesk VPs look for when hiring Article

6 sales personality traits that Zendesk VPs look for when hiring

What makes a good salesperson? Here are the personality traits you should look for when hiring your next rep.

Why you need a customer success manager Article

Why you need a customer success manager

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.

How SPIN selling works (and 34 questions you can use to close more deals) Article

How SPIN selling works (and 34 questions you can use to close more deals)

Most salespeople have heard of the SPIN selling methodology— but not everyone knows how to execute it. Here's what you need to know about it.

Beginner’s guide to the sales process for startups Article

Beginner’s guide to the sales process for startups

For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.

Empathy circles: from a moment to a movement Article

Empathy circles: from a moment to a movement

Employees needed urgent support as multiple crises unfolded. Empathy circles were born: safe spaces where our people could talk and feel safe

How to pivot in the face of change Article

How to pivot in the face of change

Something’s not working. Maybe your business didn’t take off like you thought it would; or it’s…

What is call listening? Article

What is call listening?

Call listening can help improve your customer service team's performance. Here's what you need to know.

The ultimate guide to a successful discovery call Article

The ultimate guide to a successful discovery call

A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.

Gratitude at work: why giving is as good as getting Article

Gratitude at work: why giving is as good as getting

Last year, I took Yale University professor Dr. Laurie Santos’s wildly popular “The Science of Well-Being”…

The definitive guide to contact center as a service (+ the 5 best CCaaS providers in 2020) Article

The definitive guide to contact center as a service (+ the 5 best CCaaS providers in 2020)

It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.

Zendesk update: Helping each other to keep moving forward Article

Zendesk update: Helping each other to keep moving forward

Here is a snapshot of how we've been navigating the COVID-19 crisis.

Chasing unicorns: How the most successful startups handle CX Article

Chasing unicorns: How the most successful startups handle CX

We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.

Connecting your CX and marketing strategy Article

Connecting your CX and marketing strategy

There’s more to a brand than its latest advertising campaign and tagline. It’s also how you…

What is an enterprise help desk, and how does it benefit your team? Article

What is an enterprise help desk, and how does it benefit your team?

Here are the tools you need to meet your customers’ expectations, at scale.

4 ways badges can boost community engagement Article

4 ways badges can boost community engagement

Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.

Caroline Criado Perez on systemic data bias that counts women out Article

Caroline Criado Perez on systemic data bias that counts women out

Years ago, I read an article explaining that most objects that appear solid aren’t; they are,…

How to build and scale your customer onboarding process Article

How to build and scale your customer onboarding process

Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.

5 ways AI is helping solve human problems Article

5 ways AI is helping solve human problems

We all use artificial intelligence (AI) every day. I regularly ask Siri to call my mom;…

How to grow your customer base Article

How to grow your customer base

Learn the best ways to win new customers and keep the old.

Welcome to your one-stop integration shop Article

Welcome to your one-stop integration shop

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…