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6 steps to build your service recovery program
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help
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We identify three customer service goals that companies can measure and the operational metrics they need to do so
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As businesses grow, they often grapple with a perplexing problem: how can a customer service team maintain that personal touch as it scales?
Article How to know when it’s time for omnichannel customer service
If you’re wondering whether you’re in need of an omnichannel customer service solution, here are some tips on what you should look out for