Knowledge management

문서

5 of the best knowledge management examples

Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop

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8 strategies for designing a thriving knowledge base 문서

8 strategies for designing a thriving knowledge base

Simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. The best knowledge bases are intuitive, accessible, and simple

지식관리 성숙도 향상을 위한 팁 문서

지식관리 성숙도 향상을 위한 팁

Customers’ self-service experience should be a reflection of their relationship with you—not a symptom of your growing pains. Here's how complex organizations can keep content relevant.

From content manager to cross-functional collaborator 문서

From content manager to cross-functional collaborator

As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.

성공적인 지식관리를 위한 가이드 인포그래픽

성공적인 지식관리를 위한 가이드

Companies running the gamut from SMBs to enterprise have built robust help centers, enabling customers to…

확대되는 고객층에 맞추어 귀사의 셀프 서비스도 확장하고 있습니까? 백서

확대되는 고객층에 맞추어 귀사의 셀프 서비스도 확장하고 있습니까?

The start of a new chapter of your business, whether you’re moving upmarket or adding products…

Evolving trends in self-service: creating the best experience for agents and customers 문서

Evolving trends in self-service: creating the best experience for agents and customers

Join Zendesk’s VP and General Manager, Jason Maynard, as he walks through self-service industry trends that…

Improve your self-service with the right metrics

Improve your self-service with the right metrics

If you’ve already taken the self-service plunge, congratulations: You’re scaling your support operations in a smart…

동급 최고의 고객 셀프 서비스 경험 구축 Guide

동급 최고의 고객 셀프 서비스 경험 구축

It’s common knowledge that the benefits of self-service for your customers, your team, and your company…