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Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
New, enhanced features in Zendesk Sell—including advanced sales analytics, custom objects, and sales engagement tools—empower sales teams to accelerate revenue and increase efficiency.
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
To consistently deliver the types of experiences today’s consumers expect, leverage innovative CX analytics, QA data, and individualized agent coaching.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we go back to the basics and unpack what it takes to lay the right foundation for automated brand interaction.
While much has been on pause over the past two years, Zendesk never took a break. We’re excited for the return of our global customer experience event to share all that we’ve been working on.
Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.
Quality customer service in health care is more important than ever. Here’s how to stay ahead of the curve.
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Harness the power of sales coaching to create a team of high-impact superstars.
Learn how successful brands are evolving their live chat strategy and turning browsers into buyers.
Making a purchase is a no-brainer, if it solves a problem. Learn how solution selling connects clients to the best solution for their issue.
Simply put: A lead source is how a lead initially hears about you. Knowing your lead source trends enables you to grow leads.
Generate more B2B leads with strategies that actually work in 2022. More leads, more prospects, more revenue.
From sales funnel facts to sales email figures, here are the sales statistics that will help you grow leads and close deals.
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.