Latest stories Page 2
What if Zendesk, the champions of customer service, changed the world?
Customers often want personalized experiences but hesitate to share too many details. Here’s how to navigate conflicting interests and deliver personalization.
Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.
Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.
Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails
Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.
Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.
Retail’s digital tipping point is a blessing in disguise
What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.
Whether you want to become a call center agent or start your own call center, here's everything you need to know before you get started.
Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
Small businesses can have big CX.
Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.
Customer feedback is a goldmine of insights—if you know how to get it and use it well.
Here are the newest integrations from Zendesk to help your team provide great experiences.
Find out from real-life users what it’s like to use some of the most popular call center software.
Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.
Research reveals that, for the first time, consumers’ new leading value is equality.