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Customer value is your product’s “worth”—but it’s not as straightforward as its price.
It’s time for we need a new “ABCs of Sales” strategy. Here’s what we recommend.
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
In his posthumous letter for the New York Times, Senator John Lewis could have chronicled his…
You may remember Tay, Microsoft’s infamous Twitter chatbot that unintentionally picked up on hate speech and…
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
What are customer needs, and how can your business solve for and anticipate them?
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
The conventional understanding of the difference between leaders and managers held that a leader is a…
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
When hiring, many companies seek candidates from top universities and high-profile employers. But what about the…
Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.
New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.
Learn the best way to set up and manage a remote customer service team.
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
Millennials get a lot of flack for coming into the workplace and asking for more. They…
Zendesk Sell VP Monica Telles breaks down how to run meetings that benefit you and your sales reps.
What makes a good salesperson? Here are the personality traits you should look for when hiring your next rep.