Agent experience
Let the robots have those jobs—the evolving AI-agent relationship
AI-supported automations can have a huge impact on your agents. Here are some things to keep in mind as you implement new workflows and leverage technology for increased productivity and agent satisfaction.
Latest stories
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Mixing up customer support jobs for agents can have a huge impact on individuals' and teams' personal and professional fulfilment
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Article Tip of the Week: Tracking Requester Language by Email
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Share Support Tickets Across Multiple Zendesk Accounts With Our Ticket Sharing Feature
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Tip of the Week: Email Support for Two Different Products
It is a common scenario for one company to produce more than one product – a…