Latest stories Page 7
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
Most salespeople have heard of the SPIN selling methodology— but not everyone knows how to execute it. Here's what you need to know about it.
For startup founders and sales teams, here is a crash course on the sales process, including key definitions, techniques, and best practices.
Employees needed urgent support as multiple crises unfolded. Empathy circles were born: safe spaces where our people could talk and feel safe
Something’s not working. Maybe your business didn’t take off like you thought it would; or it’s…
Call listening can help improve your customer service team's performance. Here's what you need to know.
A discovery call is your first chance to wow your prospects. Leave a strong first impression by prepping for this initial phone conversation.
Last year, I took Yale University professor Dr. Laurie Santos’s wildly popular “The Science of Well-Being”…
It's time to drop your dated call center technology. Learn how a CCaaS solution helps you connect with customers across all channels.
Here is a snapshot of how we've been navigating the COVID-19 crisis.
We studied over 4,000 startups to determine whether there was a connection between startup growth and CX investment. Spoiler alert: there was.
There’s more to a brand than its latest advertising campaign and tagline. It’s also how you…
Here are the tools you need to meet your customers’ expectations, at scale.
Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.
Years ago, I read an article explaining that most objects that appear solid aren’t; they are,…
Getting customer onboarding right is critical to long-term retention. Here's how to build your business’s onboarding strategy.
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
We all use artificial intelligence (AI) every day. I regularly ask Siri to call my mom;…
Learn the best ways to win new customers and keep the old.