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Article 11 support tools every customer service team should have
Customer experience management is about providing consistent service. Here's our expert advice on how to do that.
Article Give thanks for a round of new apps this November
Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…
Article An enterprise guide to personalized service
Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.
Article The ultimate guide to customer segmentation for support teams
If you’re not using customer segmentation for support, you're missing out. Here's how to put segmentation to work for your support team.
Article Getting started with sales management: Everything you need to know
A comprehensive guide for new sales managers.
Article 6 tips for creating more inclusive surveys
Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…
Article Why experience data is key to better customer service
Today, quality customer service is more important than ever. One in three customers are abandoning brands…
Article 6 proven ways to improve your sales process (with advice from Vidyard, Zendesk, and Metadata.io)
2020 was a year when “business as usual” wasn’t really an option. Many sales teams found…
Article The state of your business, as told by data
Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.
Article Why the employee experience is the customer experience
The second time I speak with Colleen Berube, CIO and SVP of Operations at Zendesk, she…
Article Is your customer support team ready this holiday season?
It’s the most wonderful time of the year — unless you’re sitting on hold with a…
Article Introducing stories about helpful people
When Eric Grandon discovered beekeeping, he had no idea that the bees would give him the…
Article Building the best customer experiences with Facebook and Zendesk
Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.
Article Building stronger customer relationships with messaging
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.
Article Why you need sales process mapping to solve big-picture problems
Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.
Article 10 sales performance metrics you should track every week, month, and quarter
You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.
Article The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media
Article How to pick customer segmentation software that will scale with your team
Here's what to look for in a customer segmentation tool.
Article The step-by-step guide to building an effective sales strategy
Your sales team needs a step-by-step plan to make sales and increase revenue. Here's how to create a sales strategy that works.
Article 3 reasons conversational commerce fails (& how to make it work)
Have you been thinking about conversational commerce all wrong? Here are the top mistakes companies make, and how to avoid them.