When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Declining a customer’s request politely and confidently can turn a difficult situation into a positive one. Here are some best practices for when you have to say no to a customer.
Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.
The tech landscape and consumer expectations are ever-changing, which means you’re never truly “finished” with customer experience optimization. But a few tactics can help boost your efforts.
How well do you know your customers? Use customer analytics to gain a deeper understanding of your audience so you can make smarter business decisions and improve CX.
Learn how to carefully handle abusive customers and support your team in the face of conflict.
New year, new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
Here are the steps Zendesk is taking to enable cross-border transfers of personal data while adhering to EU privacy requirements.
According to our research, standout customer service can change anyone's mind—even your most upset customers.
Help customers find their own answers by offering a knowledge base—a virtual library of information about your product or service.
While leaders navigate a constantly changing reality, they must keep thinking about how to drive their…
Chatbots and conversational AI are often used synonymously—but they shouldn’t be. Understand the differences before determining which technology is best for your customer service experience.
Want to avoid getting overwhelmed by support tickets? Use ticketing systems to manage the influx and provide your customers with timely responses.
When spending is up and inventory is down, it puts extra pressure on customer service teams at a time when ticket volume is already high. Here's how to help your staff through the busiest season of the year.
Discover how businesses migrate help desk software to improve their customer support. Learn how to transfer data with a comprehensible migration strategy.
New Zendesk app integrations are in—let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.
Use these feedback form tips to help you hear more from your customers and improve your CX.
TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.
Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.
Discover where your customers currently stand and what they’re looking for in 2022.
Customer touchpoints shape how consumers view your brand. That’s why mapping the customer touchpoint journey is so important for your business and the customers you serve.