Customer support social media

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Providing great social media customer service

What is social media customer service? Social media customer service is the practice of providing consumer…

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Expanding omnichannel support with WhatsApp Article

Expanding omnichannel support with WhatsApp

Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs

Getting wise to providing (even) better support Article

Getting wise to providing (even) better support

Learn why Hootsuite first chose Zendesk Support as their customer service software solution and scaled its use across the company

3 Results of bad customer service Article

3 Results of bad customer service

Here's a list of what providing bad customer service can do for your company

The latest social media trend? Great customer service Article

The latest social media trend? Great customer service

Social media is no longer just a tool for stalking your middle school crush or sharing…

How messaging apps can benefit your business Article

How messaging apps can benefit your business

Serving up customer support through customer messaging software can deepen your brand’s relationship with customers. On…

5 tips to make sure your customer service is Millennial-ready Article

5 tips to make sure your customer service is Millennial-ready

We’ve all seen an angry customer Tweet. That molotov cocktail of 140 characters, thrown at a…

4 ways to improve your social customer service Article

4 ways to improve your social customer service

I doubt that Mark Zuckerberg thought much about disrupting customer service as he developed Facebook in…

Forrester Brief: Focus On Three New Service Experiences Article

Forrester Brief: Focus On Three New Service Experiences

How to win over digital customers? Help them help themselves. According to Forrester Research’s April 2015…