Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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White Paper Gartner’s predictions for 2021: CRM customer service and support
As your approach to customer service matures, the complexity of your customers’ issues increases.
Article Digital natives are here to transform your CX
Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.
Article What is Platform as a Service? PaaS examples, applications, and advice
In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…
Article 3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…
White Paper Report: Over the Top (OTT) Support
Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.
Article All new Suite, radically simple
Zendesk has evolved how we design, develop, and deploy our customer service solutions. The new Suite offers powerful communication tools in one radically simple solution that's easy to buy, set up, deploy, and use
Article Zendesk messaging: Customer service in a digital-first world
Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
Guide How to provide great social media customer service on Instagram
Download the guide for tips on connecting with customers on Instagram.
Article How knowledge-centered service benefits customer support teams
What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
Guide How to introduce support reps to your CX strategy
When shifting your CX strategy, your support representatives are an important resource. They know your product…
Article A customer service guide to conflict resolution
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Article 16 customer service tips for 2021 and beyond, backed by customer service Champions
Customer service tips for customer service Champions.
Article Deliver better ecommerce customer experiences with Zendesk and Shopify
Give your agents instant access to customers' details and order information—all inside Zendesk.
Article How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence
Headquartered in Oakland, Calif. and taking reports from across the country, Raheem provides a digital space where anyone can create a publicly accessible record of police violence.
Article Monthly integrations have arrived
Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…
Article Startups podcast: 4 startups on how they’re solving for a post-pandemic world
As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.
Article DonorsChoose shares tips for startups navigating uncertainty
This year, teachers have been working harder than ever to support their students as they navigate…
Article 4 ways to build customer service enablement
Designing, developing, and deploying great customer service training is far easier said than done. But with these four steps, trainers and managers can align agents and roll out training quickly at scale.
Article Messaging tips for startups
Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.
Article Supporting mobile gamers where they are, in the apps they love
Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity