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Gartner: Improve employee experience to drive improvements in customer experience

Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par

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Why 44% of customers experience poor customer service when banking online 백서

Why 44% of customers experience poor customer service when banking online

According to a recent IDC report, 44% of customers say they’ve had poor experiences when banking…

Gartner’s 5 key emerging technologies and their impact on customer experience 문서

Gartner’s 5 key emerging technologies and their impact on customer experience

At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…

The State of Digital Transformation In Financial Services, 2020 문서

The State of Digital Transformation In Financial Services, 2020

According to Forrester Research, customer experience (CX) and revenue growth have been top drivers of digital…

CCW special report: knowledge management 백서

CCW special report: knowledge management

The level your organization performs at can often depend on how effective your knowledge management system…

Gartner’s top 10 strategic technology trends for 2019 문서

Gartner’s top 10 strategic technology trends for 2019

Check out a more updated report on customer trends here. Using digital twins allows you to…

고객 서비스가 비즈니스에 미치는 영향 수치화 백서

고객 서비스가 비즈니스에 미치는 영향 수치화

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

Experts weigh in on tomorrow’s best CX practices 문서

Experts weigh in on tomorrow’s best CX practices

Forget trends—customer service leaders are looking for smart approaches to support that have staying power. In…

Fairness in the customer relationship 백서

Fairness in the customer relationship

Win with fairness—strengthen your customer relationships The concept of fairness is essential to the relationship between…