Optimizing interactions to provide the customer experience of tomorrow

Mediaocean empowers better customer support teams and content with Zendesk

The impact of customer service on customer lifetime value

Why omnichannel support is no fairytale

Customer feedback: how to hear the voice of the customer

애널리틱스
5분 미만

The 3 types of customer service metrics that matter

고객 경험
10분 이상

How Slack changed the way we work by putting the customer experience first

Proactive support: The right way to engage

옴니채널 지원 사용법 가이드

컬렉션
5 - 10분

Agility and the total cost of the customer experience

Customer service glossary

확대되는 고객층에 맞추어 귀사의 셀프 서비스도 확장하고 있습니까?

Chat
5분 미만

How live chat helps businesses and consumers

Zendesk 벤치마크: 빠른 성장을 하고 있는 디지털 네이티브가 혁신하고 확장할 수 있는 방법

Zendesk 벤치마크: 기존 기업이 디지털 변혁에 성공하는 방법

Customer effort: Work it, so your agents and customers don’t have to

Zendesk Guide 시작하기: 전략 및 성공 사례

Key benefits of integrated phone support

Implement a world-class customer service solution

The 16 Customer service skills of great customer service agents

고객 경험
5분 미만

Rethinking customer service skills for the new era of retail

Experts weigh in on tomorrow’s best CX practices

고객 경험
10분 이상

How Sephora created a futuristic, omnichannel customer experience

고객 경험
10분 이상

How Brooklinen woke up the bedding industry by going direct-to-consumer

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