Article | 1 min read

Creating moments of magic for your customers—today and every day

Last updated July 17, 2014

Shep Hyken photo

Customer service is more than just a department or a job description – it’s a philosophy and an attitude, and it’s the way we do business. And when you embrace this philosophy, you know that getting to know your customers is the first step in building strong, lasting relationships with them.

Watch this 30-minute webinar, where customer service expert Shep Hyken will share steps for creating moments of magic for your customers – not just today, but every day. You’ll learn about managing the first impression, demonstrating knowledge to create credibility, techniques for dealing with confrontation, and more. This webinar is a must-see for companies who are customer-centric, as well as those who aim to be.