Our Head of Community lays out a map of Slack groups, Twitter channels, blogs, and everything else you want to join from the get-go.
Customer satisfaction score is one of the most-used metrics for measuring customer loyalty. Here’s how CSAT can help you meet consumer expectations and elevate your business.
Conversational CRM is a powerful way to create an open, ongoing dialogue between your business and your customers. Learn more about the product announcements from Zendesk Relate 2022.
User groups offer an excellent way to build your professional profile, grow your network, and further develop your leadership skills. Learn more about new user groups launching at Zendesk.
A sales quota is a sales target, or goal, that helps sales orgs make a greater impact and improve rep morale.
Here’s how to create eye-catching sales collateral and when to use it for maximum effect on your sales pipeline.
Suggestive selling is a sales tactic where reps recommend additional products or services that will be helpful to prospects. Here’s how to do it successfully.
Zendesk chatted with Wine.com’s Director of Brand Marketing, Addie Wallace, about how Wine.com adds a human touch to purchasing wine online.
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Internal customer service can help improve the employee experience at a time when workers are increasingly dissatisfied at work. Here are a few tips.
Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.
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In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.
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Latest stories Page 25
Years ago, I read an article explaining that most objects that appear solid aren’t; they are,…
Customer onboarding is the process of teaching new customers the value of your product or service. Here's how to build an onboarding program that sets clients up for success.
Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.
We all use artificial intelligence (AI) every day. I regularly ask Siri to call my mom;…
Learn the best ways to win new customers and keep the old.
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
High call volume can overwhelm agents and harm the customer experience. But support managers have a host of ways they can manage and deflect inbound calls.
While many companies are looking ahead to reenvision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal.
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
Let’s take a look at how SMB sales teams are adapting to keep up.
To build the team of your dreams, ask these customer success interview questions.
Starting a call center can be an intimidating undertaking. We've broken down the process into a few simple steps, so you'll be up and running in no time.
You need to know your prospect before you pitch to them. Here are the sales questions you need to ask to get them talking.
Despite best intentions, describing the state of the world right now as “the new normal” doesn’t…
Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.
Set up the right sales goals, and you’ll be set to provide customers with a thoughtful and personal buying experience.
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.