Customer support software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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What is an HR help desk? A beginner’s guide.

An HR help desk helps both your business and your customers—here's why.

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Zendesk obtains HDS certification Article

Zendesk obtains HDS certification

Zendesk has obtained a Health Data Hosting (HDS) certification, demonstrating our commitment to protecting personal data.

Elevate your ecommerce business with Zendesk integrations Article

Elevate your ecommerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

Understanding enterprise chatbots: Why and how to use them for support Article

Understanding enterprise chatbots: Why and how to use them for support

Save time for your customers and agents with enterprise chatbots.

The benefits of being on Discord—how to provide great CX to communities Article

The benefits of being on Discord—how to provide great CX to communities

Last year, meeting up with friends looked a lot different. With everyone stuck at home during…

Achieve quick ROI on your CX: How small businesses innovate at scale Article

Achieve quick ROI on your CX: How small businesses innovate at scale

Small businesses can have big CX.

Never fear, integrations are here Article

Never fear, integrations are here

Here are the newest integrations from Zendesk to help your team provide great experiences.

The 12 best call center software of 2021 (according to users) Article

The 12 best call center software of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call center software.

Switching from live chat to messaging Article

Switching from live chat to messaging

You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.