Improve customer experience

6 contact tracing best practices—and how technology can help Article

6 contact tracing best practices—and how technology can help

Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace

Integrations abound Article

Integrations abound

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

Building empathy with your customers

Building empathy with your customers

Employing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased

What is a chatbot and how can it improve customer service? Article

What is a chatbot and how can it improve customer service?

The question is no longer “Should we use chatbots?” so much as “Where and how should we use chatbots?” to better serve our customers

Sell more

Personalize outreach at scale with sales engagement automation Article

Personalize outreach at scale with sales engagement automation

To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell.

The ultimate guide to sales email automation Guide

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales…

How to simplify your sales tools Guide

How to simplify your sales tools

Simplify your sales software so your reps can spend more time developing relationships and less time on apps

2020 State of SMB Sales White Paper

2020 State of SMB Sales

In this whitepaper we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology at small and mid-sized companies

Guides, research, and more

How the accelerating convergence of CRM and contact centers is driving better CX White Paper

How the accelerating convergence of CRM and contact centers is driving better CX

While the general use of customer relationship management software (CRM) has become the industry standard, it…

Gartner’s 2020 Magic Quadrant for the CRM Customer Engagement Center White Paper

Gartner’s 2020 Magic Quadrant for the CRM Customer Engagement Center

Zendesk is named a leader in the 2020 Gartner Magic Quadrant for the CRM Customer Engagement…

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement White Paper

Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement

Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine

Latest stories Page 6

How to use a CRM in marketing to improve campaign ROI Article

How to use a CRM in marketing to improve campaign ROI

Let’s talk a little more about why and how CRMs are used in marketing. We’ll also explain the differences between a CRM and marketing automation software

Helping to prepare your team: Getting the most from Zendesk Article

Helping to prepare your team: Getting the most from Zendesk

We've compiled a list of our product features and ideas to help your team continue to work effectively from home

How to create a CRM database Article

How to create a CRM database

Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.

Customer relationship management software: What is a CRM database? Article

Customer relationship management software: What is a CRM database?

Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships

Fast-track lead generation with Sell + Reach Article

Fast-track lead generation with Sell + Reach

Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate

Boost agent productivity & customer happiness with a complete view of the customer Article

Boost agent productivity & customer happiness with a complete view of the customer

Customers have high expectations for the speed and quality of their support, and a poorly managed omnichannel environment isn’t just frustrating for agents, it’s ultimately frustrating for customers as well

Better customer behavior analytics Article

Better customer behavior analytics

Customer analytics can tell you what you want to know about your customers, leading to sharper predictions about the future and actionable roadmaps for achieving your desired results

How to choose the best CRM for your business needs Article

How to choose the best CRM for your business needs

Here are some tips on how to find a CRM platform that serves your needs and elevates your customer experience

How to spot a phishing attack Article

How to spot a phishing attack

Phishing emails often appear normal, but it’s easy to identify warning signs if you know where to look

How online retailers are transforming the customer experience with conversational commerce Article

How online retailers are transforming the customer experience with conversational commerce

For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process

What is the sales pipeline and how do you track it? Article

What is the sales pipeline and how do you track it?

In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM

How data improves customer service Article

How data improves customer service

Data isn’t all schmaltz and talk, and more and more companies are adopting support strategies and CRM solutions where visible big data is fueling growth

Let’s get conversational: 9 ways to transform your CX with messaging Guide

Let’s get conversational: 9 ways to transform your CX with messaging

Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…

Gartner’s 5 key emerging technologies and their impact on customer experience Article

Gartner’s 5 key emerging technologies and their impact on customer experience

At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…

Integration bonanza Article

Integration bonanza

Work from home has us feeling isolated and stir-crazy. We hope you can nerd out and lose yourself in this month’s integration bonanza

Why live chat support is better for everyone Article

Why live chat support is better for everyone

Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool

Meeting the challenges of modern CX in financial services White Paper

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…

Meeting the advanced challenges of modern CX White Paper

Meeting the advanced challenges of modern CX

For large organizations, meeting customer expectations at scale is complicated. And doing so today looks entirely…

Meeting the challenges of CX in modern manufacturing White Paper

Meeting the challenges of CX in modern manufacturing

Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…

Meeting the advanced challenges of modern retail CX White Paper

Meeting the advanced challenges of modern retail CX

The retail industry is undergoing a massive shift. Customers are demanding best-in-class digital and in-store experiences…