Customer interaction software

업계 최고 고객 만족 서비스 인정

Customer interaction software provides proactive communication on the channels people prefer. When you make the right connection at the right time it strengthens the customer experience and bond, as well as, builds trust. So, you can get to know your customers on a deeper level because if you don't —someone will.

Zendesk Connect helps you better understand your customers and their journeys to proactively support and engage them.

색다른 접근 방식

Collect customer data from across the Zendesk family of products. Complete your view with a timeline of events and conversations. Create segments of customers based on behavior or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers. Keep your relationships going strong. A proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it.

고객이 속한 세그먼트 찾기

세그먼트를 만들어 고객과 더욱 효율적이고 효과적으로 소통하세요. 행동, 작업, 특성에 따라 자체 맞춤 대상을 정의하면 소통이 훨씬 원활해져 고객이 실제로 가장 중요하게 생각하는 것을 끌어낼 수 있습니다.

캠페인 진행 상황에 대한 정확한 이해

Keep track of campaign performance in real-time—who’s seen it and who was interested enough to click through. Get high-level visibility with aggregated metrics, and granular insight with customer level tracking.

고객 정보를 적절히 활용

Import customer data and combine it with customer interactions from all your Zendesk products—and beyond. An event-based timeline gives you a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.

Try Outbound by Zendesk Today

Outbound is now a member of the Zendesk family. We're working together to make customer interaction software better with proactive messaging.