Trends and insights
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Latest stories Page 2
What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Customer service tips for customer service Champions.
Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…
As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.
Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…
Facebook’s family of apps are familiar figures in our daily lives. The move to messaging marks a natural shift in communication for businesses, too. Zendesk is making it easier than ever to get started.
Here are the newest integrations from Zendesk to help your agents provide great customer experiences—and to…
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Returnly…
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
Badges are a powerful tool for increasing engagement in an online community and streamlining the conversations within it.
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…
See what the data says about how the most successful companies are adapting and innovating to meet customer needs as the pandemic wears on.
As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
The newest integrations from Zendesk—at your service.
Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…
Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace