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Startups

Early CX decisions shape how startups scale. Discover approaches for delivering great customer experiences while managing a fast-evolving environment.

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App overview for startups

App overview for startups

With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.

How the most successful startups handle CX

How the most successful startups handle CX

The most successful startups in our benchmark invested in their customer experience sooner and expanded it faster. Follow their lead with these CX tips for startups.

Customer relationships
Why customer service matters for fintech startups

Why customer service matters for fintech startups

Customers have lost trust in the financial industry, but fintech startups are changing the narrative. Find out how a strong customer service strategy can help.

Customer engagement
Messaging tips for startups

Messaging tips for startups

Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.

Chat and messaging
Choosing a customer service solution for your startup

Choosing a customer service solution for your startup

First time shopping for a CX solution? We'll tell you about a few important features you may be overlooking.

Customer support
Why “valuation is B.S.” to Truora founder Daniel Bilbao

Why “valuation is B.S.” to Truora founder Daniel Bilbao

A startups jack of all trades, Bilbao talks sales, hiring, fundraising, and more on the Sit Down Startup podcast.

Success stories
Startup VC funding

Startup VC funding

Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.

Startups
Startups growth hacks

Startups growth hacks

The best startups growth "hack" is building on a solid foundation. Check out these top tips for getting the unsexy things right first.

Customer experience