주 콘텐츠로 건너뛰기

Article

Community tip: track repeat ticket submitters

최종 업데이트 January 24, 2022

Keeping track of customers who submit multiple tickets can help you gauge things like customer satisfaction, product quality – is there a recurring problem or bug that needs to be addressed,  and help site effectiveness – are the self-service options  you’ve provided not effective?

The latest tip of the week focuses on tracking customers who submit multiple tickets with Advanced Analytics which are available to our Plus and Enterprise customers.

This tip comes to us from Todd Zabel, global customer support manager for Hearsay Social and a <a title="Zendesk Community Moderator" Zendesk Community Moderator.

Head to the forums to learn how to track customers how submit multiple tickets

추가 관련 사례

Article
8 min read

Agent scheduling: Benefits + best practices

Effective agent scheduling can help optimize operations and improve the customer and employee experience. Learn the benefits and best practices in our guide.

Article
4 min read

AI is transforming the role of CX agents—see what they expect and when

Learn what 600 CX leaders and agents predict the future of their industry will look like leaning into AI over the next few years.

Article
3 min read

Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers

The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.

Article
6 min read

How AI is boosting agent intelligence—and evolving the CX team

Agents and AI must work hand in hand to deliver the kinds of experiences that keep customers coming back.