See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.
An effective knowledge base and SEO go hand in hand. Learn how to tailor your knowledge base to your customers' needs and help them find answers faster with these SEO best practices.
See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.
Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up
By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same
After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth