To help businesses ensure they’re building meaningful help center experiences, we created a hierarchy of needs for help center customization best practices
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up
By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same
After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth
Having a knowledge base is one thing; but how do you manage content as it gets used across your business, in new and different contexts? Scale it smartly with these tips in mind.
Tier 0 support is a great way to help your customers help themselves
The Bite Squad customer service team includes nearly everyone in the company. Better analytics and more insight into site transactions enabled the company to connect with hungry customers more effectively.