See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.
Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up
By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same
After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth
Having a knowledge base is one thing; but how do you manage content as it gets used across your business, in new and different contexts? Scale it smartly with these tips in mind.