Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
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Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service.
The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.
Personal finance is so important to consumers that more than a third of Americans review their…
See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.
Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.
Customer feedback is a goldmine of insights—if you know how to get it and use it well.
Customers become loyal to a brand when their needs are consistently met, they’re guided in the…
Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
This year, teachers have been working harder than ever to support their students as they navigate…
Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.
Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity
Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye share customer service tips to help keep the holidays merry and bright.
The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media
The customer has changed and so have their expectations on what customer experience means to them.…
All businesses to map their customer journey, even startups. Find out how data tools can help you connect the dots and tell a compelling story about your customers.
Every organization is working out the next new normal, whether that’s a return to modified office life or a long-term version of work from home. As employee needs and expectations rise, HR leaders must reimagine the employee experience of the future—today.
Take an omnichannel approach to create seamless, reliable customer interactions.