Customer engagement

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

Latest stories Page 2

Zendesk messaging: Customer service in a digital-first world Article

Zendesk messaging: Customer service in a digital-first world

Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.

DonorsChoose shares tips for startups navigating uncertainty Article

DonorsChoose shares tips for startups navigating uncertainty

This year, teachers have been working harder than ever to support their students as they navigate…

Messaging tips for startups Article

Messaging tips for startups

Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.

Supporting mobile gamers where they are, in the apps they love Article

Supporting mobile gamers where they are, in the apps they love

Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity

Q&A with Chatdesk: How to make the holiday season a CX success Article

Q&A with Chatdesk: How to make the holiday season a CX success

Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye share customer service tips to help keep the holidays merry and bright.

The art of social listening: Tracking and acting on what your customers say about you on social media Article

The art of social listening: Tracking and acting on what your customers say about you on social media

How to gain actionable insights from social media

Delighting customers with modern customer experiences Article

Delighting customers with modern customer experiences

The customer has changed and so have their expectations on what customer experience means to them.…

Startup Central — Telling the customer journey story with data Article

Startup Central — Telling the customer journey story with data

All businesses to map their customer journey, even startups. Find out how data tools can help you connect the dots and tell a compelling story about your customers.

How we work: the employee experience reimagined Article

How we work: the employee experience reimagined

Every organization is working out the next new normal, whether that’s a return to modified office life or a long-term version of work from home. As employee needs and expectations rise, HR leaders must reimagine the employee experience of the future—today.

What omnichannel customer service really means Article

What omnichannel customer service really means

Take an omnichannel approach to create seamless, reliable customer interactions.

Everything you need to know about customer value Article

Everything you need to know about customer value

Customer value is your product’s “worth”—but it’s not as straightforward as its price.

Types of customer needs (and how to identify them) Article

Types of customer needs (and how to identify them)

What are customer needs, and how can your business solve for and anticipate them?

A business’s guide to customer reviews Article

A business’s guide to customer reviews

Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.

Zendesk update: Helping each other to keep moving forward Article

Zendesk update: Helping each other to keep moving forward

Here is a snapshot of how we've been navigating the COVID-19 crisis.

7 strategies to win back your customers’ trust after a damaged brand reputation

7 strategies to win back your customers’ trust after a damaged brand reputation

Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.

How to grow your customer base Article

How to grow your customer base

Learn the best ways to win new customers and keep the old.

How to show customer appreciation (+ customer gift guide) Article

How to show customer appreciation (+ customer gift guide)

Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.

Building empathy with your customers Article

Building empathy with your customers

Employing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased

4 ways to create mobile customer engagement Article

4 ways to create mobile customer engagement

It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips

Customer engagement platforms: examples and top features for 2021 Article

Customer engagement platforms: examples and top features for 2021

Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.