Customer engagement

Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.

Latest stories Page 2

Business texting for customer service Article

Business texting for customer service

Business texting is using channels like SMS and WhatsApp to deliver personalized, convenient, and scalable customer service.

The 5 communication styles customer service agents need to know Article

The 5 communication styles customer service agents need to know

The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.

Why customer service matters for fintech startups Article

Why customer service matters for fintech startups

Personal finance is so important to consumers that more than a third of Americans review their…

Self-service support: Why companies need it and how to do it right Article

Self-service support: Why companies need it and how to do it right

See how self-service support and agents can work together to provide an exceptional service experience that keeps your customers coming back.

Mass email marketing is not dead: tips for winning Article

Mass email marketing is not dead: tips for winning

Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails

Millennials vs. Gen Z: How their customer service expectations compare Article

Millennials vs. Gen Z: How their customer service expectations compare

Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.

8 great FAQ page examples and how to create your own Article

8 great FAQ page examples and how to create your own

An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.

Customer feedback: Get it, organize it, and make it work for you Article

Customer feedback: Get it, organize it, and make it work for you

Customer feedback is a goldmine of insights—if you know how to get it and use it well.

How to provide better online customer support Article

How to provide better online customer support

Customers become loyal to a brand when their needs are consistently met, they’re guided in the…

Zendesk messaging: Customer service in a digital-first world Article

Zendesk messaging: Customer service in a digital-first world

Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.

DonorsChoose shares tips for startups navigating uncertainty Article

DonorsChoose shares tips for startups navigating uncertainty

This year, teachers have been working harder than ever to support their students as they navigate…

Messaging tips for startups Article

Messaging tips for startups

Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.

Supporting mobile gamers where they are, in the apps they love Article

Supporting mobile gamers where they are, in the apps they love

Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity

Q&A with Chatdesk: How to make the holiday season a CX success Article

Q&A with Chatdesk: How to make the holiday season a CX success

Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye share customer service tips to help keep the holidays merry and bright.

The art of social listening: Tracking and acting on what your customers say about you on social media Article

The art of social listening: Tracking and acting on what your customers say about you on social media

How to gain actionable insights from social media

Delighting customers with modern customer experiences Article

Delighting customers with modern customer experiences

The customer has changed and so have their expectations on what customer experience means to them.…

Startup Central — Telling the customer journey story with data Article

Startup Central — Telling the customer journey story with data

All businesses to map their customer journey, even startups. Find out how data tools can help you connect the dots and tell a compelling story about your customers.

How we work: the employee experience reimagined Article

How we work: the employee experience reimagined

Every organization is working out the next new normal, whether that’s a return to modified office life or a long-term version of work from home. As employee needs and expectations rise, HR leaders must reimagine the employee experience of the future—today.

What omnichannel customer service really means Article

What omnichannel customer service really means

Take an omnichannel approach to create seamless, reliable customer interactions.

Everything you need to know about customer value Article

Everything you need to know about customer value

Customer value is your product’s “worth”—but it’s not as straightforward as its price.