Prioritizing your customers and strengthening your business are two sides of the same coin. Ask your customers what they want and need first—then find creative, insightful ways to follow through.
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Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
This year, teachers have been working harder than ever to support their students as they navigate…
Messaging might feel ambitious now, but you can still plan for it down the road, and there are more than a few reasons why you should.
Unity and Zendesk partner for uninterrupted customer support in mobile games with the Zendesk SDK for Unity
Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye share customer service tips to help keep the holidays merry and bright.
The art of social listening: Tracking and acting on what your customers say about you on social media
How to gain actionable insights from social media
The customer has changed and so have their expectations on what customer experience means to them.…
All businesses to map their customer journey, even startups. Find out how data tools can help you connect the dots and tell a compelling story about your customers.
Every organization is working out the next new normal, whether that’s a return to modified office life or a long-term version of work from home. As employee needs and expectations rise, HR leaders must reimagine the employee experience of the future—today.
Take an omnichannel approach to create seamless, reliable customer interactions.
Customer value is your product’s “worth”—but it’s not as straightforward as its price.
What are customer needs, and how can your business solve for and anticipate them?
Most of your customers read reviews before deciding to purchase. Here's how to get more reviews that convince people to buy.
Here is a snapshot of how we've been navigating the COVID-19 crisis.
Every company experiences a PR crisis. It's what you do afterward that determines the effect on your business.
Learn the best ways to win new customers and keep the old.
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.
Employing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased
It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.