Article | 1 min read

7 strategies for turning angry customers into loyal fans

Last updated October 30, 2013

With Marilyn Suttle and Lori Jo Vest

Here she comes! Maybe her name is Gladys, maybe it’s Tom, Tiffany, or Niles. But whatever his or her moniker, this person’s cranky, irascible presence is bound to send even the best, most dedicated customer service professional running for cover! Watch this one-hour webinar, focusing on creative problem solving and down-to-earth emotion management skills for creating stronger customer relationships. Customer experience experts and bestselling authors Marilyn Suttle and Lori Jo Vest offer seven strategies for cementing customer loyalty, based on their extensive interviews with companies from a variety of industries that provide stellar service.