Customer service email management software
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Whatever you call it—help desk, service desk, support desk software, or customer service email management software—it’s a means to an end. Because great customer support is not just about the tools you use. It’s about the relationships you have with your customers. And dangers of ineffective email management can ruin relationships in an instant.
Zendesk Support’s help desk software helps streamline customer support with time-saving tools like triggers and automations.
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- Fast, personalized responses: Agents can create and share their own macros in order to quickly respond with a standard reply to recurring customer inquiries.
- Custom views: Personalized views let agents see their queue based on ticket status, assignee, group, or other conditions.
- Never miss a deadline: With built-in internal SLAs, agents can set their own SLAs for specific tickets and measure to the minute to keep an eye on status.
- Take your help desk on the go: Our native mobile apps enable agents to respond to customer requests—even when they’re away from their desks.
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With customer service email management software, the possibilities for providing great service are limitless. Learn more about all the great things you can do: