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개인정보 보호방침

Effective as of December 2, 2019, Zendesk, Inc., (“Zendesk”) and its subsidiaries, (collectively, the “Zendesk Group” or “we” or “us” or “our”) have updated our Privacy Policy (“Policy”). For a prior version of our Privacy Policy, click here.

1. 소개

해당 정책은 다음과 같은 개인 정보 보호를 위한 당사의 약속에 관해 자세히 설명합니다.

  1. 당사 웹사이트(아래에 정의됨)에 방문한 개인(이하 “웹사이트 방문자”) 또는 당사의 온라인 웹 양식을 통해 연락 신청한 개인,

  2. who register to use the products and services which we market for subscription (available at www.zendesk.com (the “Service(s)”); or

  3. attend or register to attend sponsored events or other events at which the Zendesk Group participates (“Attendees”).

For the purposes of this Policy, the term “Websites” shall refer collectively to www.zendesk.com as well as the other websites that the Zendesk Group operates and that link to this Policy. This Privacy Policy describes how the Zendesk Group collects, uses, shares and secures the personal information that you provide. It also describes your choices regarding use, access and correction of your personal information.

2. 개인정보보호정책의 범위

해당 정책이 적용되는 경우

해당 정책에 링크로 연결된 웹사이트 외에도 본 정책은 다음 항목에 적용됩니다.

  • 일부 서비스와 함께 사용되는 주문형 웹 앱을 위한 일종의 온라인 장터(마켓플레이스)인 Zendesk 마켓플레이스. Zendesk 그룹 및 제3자는 Zendesk 마켓플레이스에 앱을 게시할 수 있습니다. 당사가 앱을 게시하고 해당 앱이 본 정책에 링크로 연결되는 경우, 해당 정책이 적용됩니다. 제3자가 앱을 게시하는 경우, 해당 제3자의 개인정보 취급방침이 적용됩니다.
  • 구독자가 웹 앱을 제작하고 및 당사 서비스와의 통합을 이룰 수 있는 Zendesk 개발자 포털. 본 정책의 목적상 “구독자”라는 용어는 당사 서비스 사용을 위해 서비스 계약(아래 정의됨)을 체결한 개인 또는 법인을 의미합니다.

해당 정책이 적용되지 않는 경우 – 제3자 웹 사이트:

당사의 웹사이트에는 다른 웹사이트에 대한 링크가 포함될 수 있습니다. 그러한 다른 웹사이트의 정보 관행 및 콘텐츠는 그러한 다른 웹사이트의 개인정보보호정책의 적용을 받습니다. 다른 웹사이트의 개인정보보호정책을 검토하여 정보 관행을 숙지할 것을 권장합니다.

해당 정책이 적용되지 않는 경우의 서비스 데이터:

With the exception of Account Information (as defined below) and other information we collect in connection with your registration or authentication into our Services, this Policy does not apply to our security and privacy practices in connection with your access to and use of the products and services which we market for subscription on our Websites (our “Services”). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. These security and privacy practices, including how we protect, collect, and use electronic data, text, messages, communications or other materials submitted to and stored within the Services by You (“Service Data”), are detailed in and governed by our Master Subscription Agreement, available here, or such other applicable agreement between you and any member of the Zendesk Group relating to Your access to and Your use of such Services (collectively referred to as the “Service Agreement”).

Subscribers to our Services are solely responsible for establishing policies for, and ensuring compliance with, all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals (also referred to as “data subjects”) with whom our Subscribers interact. If you are an individual who interacts with a Subscriber using our Services, then you will be directed to contact our Subscriber for assistance with any requests or questions relating to your personal information.

We collect information under the direction of our Subscribers, and have no direct relationship with individuals whose personal information we process in connection with our Subscriber’s use of our Services. The use of information collected through our Services shall be limited to the purpose of providing the service for which Subscribers have engaged a member of the Zendesk Group. If you are an individual who interacts with a Subscriber using our Services (such as a customer or user of one of our Subscribers) and would either like to amend your contact information or no longer wish to be contacted by one of our Subscribers that use our Services, please contact the Subscriber that you interact with directly.

3. 귀하가 당사에 제공하는 정보

계정 및 등록 정보:

We ask for and may collect personal information about you such as your name, address, phone number, email address, instant messaging ID, and credit card information, as well as certain related information like your company name and website name, when you register for an account to access or utilize one or more of our Services (an “Account”). We also ask for and collect personal information such as an email address and a name or alias from any individual that you authorize to log into and utilize our Services in connection with Your Account (an “Agent” or “End-User” as defined in the Service Agreement). We base the processing of your personal information on our legitimate interest to provide you with the necessary functionality required during your use of our Service(s);

무료 평가판 계정에 가입하는 경우, 계속하여 당사 서비스 유료로 가입하기로 결정하지 않는 한 귀하는 신용 카드 정보를 입력할 필요가 없습니다. 제3자 중개 업체는 신용 카드 처리를 관리하는 데 사용됩니다. 해당 중개 업체는 당사를 대신하여 신용 카드 처리를 하는 경우를 제외하고 어떠한 목적으로도 귀하의 결제 정보를 저장, 보유 또는 사용할 수 없습니다.

We refer to any information described above as “Account Information” for the purposes of this Policy. By voluntarily providing us with Account Information, you represent that you are the owner of such personal information or otherwise have the requisite consent to provide it to us.

기타 제출 정보:

We ask for and may collect personal information from you when you submit web forms on our Websites or as you use interactive features of the Websites, including: participation in surveys, contests, promotions, sweepstakes, requesting customer support, or otherwise communicating with us. We process your personal information to perform our contract with you for the use of our websites and the Service(s) and to fulfill our obligations under the Services Agreement to You; where we have not entered into the Services Agreement with you, we base the processing of your personal information on our legitimate interest to operate and administer our websites and to provide you with the content you access and request.

참여자 정보:

We ask for and may collect personal information such as your name, address, phone number and email address when you register for or attend a sponsored event or other events at which any member of the Zendesk Group participates, in order to facilitate your registration or attendance at an event, including sending related communications to you.

모바일 앱:

When you download and use our Services, we automatically collect information on the type of device you use, and the operating system version, to perform our Services Agreement with you.

4. 당사의 웹사이트를 통해 귀하에게서 수집하는 정보

쿠키 및 기타 추적 기술:

We and our authorized partners may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks you utilize to access our Websites, and other information regarding your interactions with our Websites. For detailed information about the use of cookies on the Websites, please read and review our Cookie Policy found here.

당사에서는 당사 웹사이트 또는 당사가 전송하는 이메일이나 기타 전자 통신에 웹 비컨, 태그 및 스크립트를 사용할 수 있습니다. 이는 당사에서 쿠키를 전달하고, 웹사이트 방문 횟수를 계산하며, 사용 행태 및 캠페인 효과를 이해하고, 이메일 확인 및 그에 따른 행동 반응 여부를 판단하도록 할 수 있습니다. 당사는 제3자 서비스 제공 업체의 이러한 기술 사용에 대하여 개별 보고서 및 집계된 형태로 받을 수 있습니다.

당사에서는 HTML5 및 로컬 공유 객체(이하 “LSO”, 플래시 쿠키라고도 함)와 같은 로컬 저장소를 사용하여 콘텐츠 정보 및 기본 설정을 저장합니다. 여러 다양한 브라우저에서 HTML5 제거를 위한 자체 관리 도구를 제공합니다. 당사와 협력하는 제3자는 당사 웹사이트의 특정 기능을 제공하거나 귀하의 웹 브라우징 활동을 기반으로 광고를 표시하기 위해 당사와 협력 관계에 있는 제3자는 정보 수집과 정보 저장을 목적으로 HTML5 및 Flash를 사용합니다. 플래시 쿠키 관리 방법에 관한 자세한 내용은 여기를 클릭하십시오.

We partner with third parties to either display advertising on the Websites or to manage our advertising on other sites. Our third party partners may also use technologies such as cookies, web beacons, tags, flash, HTML5, scripts, or other tracking technologies to gather information about your activities on our Websites and other sites in order to suggest advertisements based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union you may opt into the use of cookies, by clicking here). Please note this does not opt you out of being served ads and you will continue to receive generic, untargeted ads.


As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, we connect personal information to information gathered in our log files as necessary to improve our Websites and Services. In such a case, we would treat the combined information in accordance with this Policy.


귀하의 해당 웹사이트 사용 시, 이들에 대한 개선 작업을 돕기 위해 당사에서는 분석 정보를 수집하며, 여기에는 쿠키 사용을 통한 방법이 포함됩니다. 또한 당사의 웹사이트 이용 시 귀하의 행동에 대한 집계 및/또는 익명화된 데이터를 제3자 분석 서비스 제공 업체와 공유할 수 있습니다. 또한 당사는 모바일 분석 소프트웨어를 사용하여 귀하의 모바일 장치에 있는 당사 서비스의 모바일 버전이 기능을 제대로 하는지 더 잘 이해할 수 있습니다. 해당 소프트웨어는 모바일 앱 사용 빈도, 앱 내에서 발생하는 이벤트, 집계된 사용량, 성능 데이터 및 해당 앱이 다운로드된 위치 등의 정보를 기록할 수 있습니다. 당사는 해당 분석 소프트웨어에 저장하는 정보를 귀하가 모바일 앱을 통해 제출하는 개인 식별 정보와 연결하지 않습니다.

5. 다른 출처에서 수집한 정보

소셜 미디어 위젯:

해당 웹사이트에는 “Facebook의 좋아요” 버튼과 같은 소셜 미디어 기능과 “공유하기” 버튼 또는 당사의 웹사이트에서 실행되는 대화형 미니 프로그램과 같은 위젯이 포함됩니다. 이러한 기능은 귀하의 인터넷 프로토콜 주소, 귀하가 웹사이트에서 방문하는 페이지 정보를 수집할 수 있으며, 기능이 제대로 작동하도록 쿠키를 설정할 수 있습니다. 소셜 미디어 기능 및 위젯은 제3자에 의해 호스팅 되거나 해당 웹사이트에서 직접 호스팅 됩니다. 귀하가 이러한 기능과 상호 작용을 하는 경우, 해당 기능을 제공하는 회사의 개인정보보호정책이 적용됩니다.

제3자가 제공하는 서비스의 정보:

We may also obtain other information, including personal information, from third parties and combine that with information we collect through our Websites. For example, we may have access to certain information from a third party social media or authentication service if you log into our Services through such a service or otherwise provide us with access to information from the service. Any access that we may have to such information from a third party social media or authentication service is in accordance with the authorization procedures determined by that service. If you authorize us to connect with a third party service, we will access and store your name, email address(es), current city, profile picture URL, and other personal information that the third party service makes available to us, and use and disclose it in accordance with this Policy. You should check your privacy settings on these third party services to understand and change the information sent to us through these services. For example, you can log in to the Services using single sign-in services such as Facebook Connect or an Open ID provider.

These single sign-on services will authenticate your identity, provide you with the option to share certain personal information (such as your name and email address) with us, and pre-populate our sign-up form. Services like Facebook Connect give you the option to post information about your activities in the Services to your profile page to share with others within your network.

6. 수집된 정보의 사용 방식

일반적인 사용:

We may use the information we collect about you (including personal information, to the extent applicable) in order to perform our obligations under our Services Agreement with you and on the basis of our legitimate interest including to (a) provide, operate, maintain, improve, and promote the Websites and the Services; (b) enable you to access and use the Websites and the Services; (c) process and complete transactions, and send you related information, including purchase confirmations and invoices; (d) send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages; (e) send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners (you can opt-out of receiving marketing communications from us by going to https://go.zendesk.com/unsubemail and providing the names/email address(es) that you would like removed from our marketing databases and added to our ‘Do Not Contact’ list” or following the unsubscribe instructions included in our marketing communications); (f) process and deliver contest or sweepstakes entries and rewards; (g) monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes; (h) investigate and prevent fraudulent transactions, unauthorized access to the Websites and the Services, and other illegal activities; (i) personalize the Websites and Services, including by providing features or advertisements that match your interests and preferences; and (j) for other purposes for which we obtain your consent.

처리를 위한 법적 근거(EEA 방문자의 경우에만 해당):

If you are a visitor from the European Economic Area (“EEA”), our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where we need the personal information to perform a contract with you (e.g. to provide you with our Services), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contact with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time why we need to use your personal information. If we process personal information in reliance on your consent, you may withdraw your consent at any time.

If you have questions about, or need further information concerning, the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Contact Us” section below.

7. 수집된 정보의 공유

제3자 서비스 제공 업체:

We share information, including personal information, with our third-party service providers that we use to provide hosting for and maintenance of our Websites, application development, backup, storage, payment processing, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us. We do not permit our third-party service providers to use the personal information that we share with them for their marketing purposes or for any other purpose than in connection with the services they provide to us.

법률 및 법 집행 요청 준수; 당사의 권리 보호

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required by law.


From time to time, we may post testimonials on the Websites that may contain personal information. We obtain your consent to post your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us at privacy@zendesk.com.


If you choose to use our referral service to tell a friend about our products and services, we will ask you for your friend’s name and email address. You must only provide your friend’s name and email address if you have a reasonable belief they will not object to us contacting them. If you do, We will automatically send your friend an email inviting him or her to visit the Websites and will store this information for the purpose of sending this initial email, tracking the success of our referral program and other marketing activities. Your referral may contact us at go to https://go.zendesk.com/unsubemail and provide their names/email address(es) if they would like to be removed from our marketing databases and added to our ‘Do Not Contact’ list.

커뮤니티 포럼:

The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas”). You should be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. To request removal of your personal information from an Interactive Area, contact us at privacy@zendesk.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Zendesk 그룹 공유:

We may share information, including personal information, with any member of the Zendesk Group, and they will use that information only for the purposes already described in this Policy.

당사의 서비스 판매를 위해:

We may share information, including personal information, with our channel partners, solely for the purpose of enabling our channel partners to notify you about our Services. Zendesk requires its channel partners to provide an opt-out option within its communications to you. By opting out, you are opting out of receiving future communication from our channel partner.

귀하의 동의가 있는 경우:

We may also share personal information with third parties when we have your consent to do so.

8. International Transfer of Personal Information

We do not share your personal information with third parties, unless it is necessary to carry out your request, for our professional or legitimate business needs, or as required or permitted by law. Where we do transfer your personal information to third parties or service providers, appropriate arrangements will be made in order to ensure correct and secure data processing in compliance with applicable data protection law.

We store personal information about Website Visitors and Subscribers within the EEA, the United States and in other countries and territories. To facilitate our global operations, we may transfer and access such personal information from around the world, including from other countries in which the Zendesk Group has operations. Therefore, your personal information may be processed outside of the EEA and in countries which are not subject to an adequacy decision by the European Commission and which may not provide for the same level of data protection as the EEA.

In this event, we will ensure that the recipient of your personal information offers an adequate level of protection, for instance by entering into standard contractual clauses for the transfer of data as approved by the European Commission (Art. 46 GDPR), or we will ask you for your prior consent to such international data transfers.

We have implemented safeguards to ensure an adequate level of data protection where your personal information is transferred to countries outside the EEA, such as:

(a) 수신 국가는 유럽연합 집행위원회로부터 적절한 결정을 받은 경우

(b) the European Commission’s Standard Contractual Clauses for the transfer of personal information;

(c) Zendesk participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. Where the recipient is located in the United States, it may be a certified participant of the EU-US Privacy Shield or Swiss Privacy Shield Framework; or

(d) Zendesk has Binding Corporate Rules in place which guarantee an adequate level of data protection wherever your data is physically kept.

You can obtain more details of the protection given to your personal information when it is transferred outside Europe (including a sample copy of the model contractual clauses) by contacting us using the details set out at Clause 15 below.

구속력 있는 기업 규칙:

We have adopted Binding Corporate Rules that have been authorised by the EU data protection authorities, and which enable us to transfer personal information lawfully from EEA member states to other Zendesk Group companies around the world. More information on (including a copy of) our Binding Corporate Rules is available here, and evidence of our Binding Corporate Rules approval is available on the European Commission’s website here.

프라이버시 실드 프레임 워크:

Zendesk abides by and has certified adherence to the principles of the EU-U.S. and Swiss-U.S. Privacy Shield frameworks as set forth by the U.S. Department of Commerce. For more information on the Privacy Shield frameworks, and to view the scope of Zendesk’s certification, please visit https://www.privacyshield.gov/list. Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. For residual Privacy Shield disputes that cannot be resolved by the methods above, you may be able to invoke a binding arbitration process under certain conditions. To find out more about the Privacy Shield’s binding arbitration scheme, please see: https://www.privacyshield.gov/article?id=ANNEX-I-introduction

연방거래위원회는 당사의 프라이버시 쉴드 준수에 대해 조사하고 집행할 권한이 있습니다.

If we have received your personal information under the Privacy Shield and subsequently transfer it to a third party service provider for processing, we will remain responsible if they process your personal information in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.

9. 기타 중요한 개인 정보

최종 사용자에 대한 고지

Our Services are intended for use by enterprises. Where our Services are made available to you through a Subscriber of ours, that enterprise is the data controller of your personal information. Your data privacy questions and requests should initially be submitted to the Zendesk Subscriber in its capacity as your data controller. Zendesk is not responsible for our Subscribers’ privacy or security practices which may be different than this Policy.

Zendesk의 구독자는 다음을 수행할 수 있습니다.

  • 서비스에 대한 귀하의 액세스를 제한, 일시 중지 또는 종료

  • access and describe your personal information that you provided to them;

  • access and export your personal information processed by them; and

  • amend your personal information, including your end-user profile.

데이터 보존

Where Zendesk is the data controller of personal information (for example, personal information relating to Website Visitors, Attendees and individuals who register to use our Services), then we retain the personal information we collect where we have an ongoing legitimate business need to do so (for example, to provide you with our Services, to enable your participation in an event, and to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or aggregate it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

If your personal information is processed within a Subscriber’s Service Data, we will process the personal information for as long as we are instructed to do so by the relevant Subscriber that is the data controller of the Subscriber Service Data.

10. 데이터 보호 권리를 행사하는 방법

You have certain choices available to you when it comes to your personal information. Below is a summary of those choices, how to exercise them and any limitations.

정보의 수정과 업데이트 및 삭제:

An individual who seeks to exercise their data protection rights in respect of personal information stored or processed by us on behalf of a Subscriber of ours within the Subscriber’s Service Data (including to seek access to, or to correct, amend, delete, port or restrict processing of such personal information) should direct his/her query to our Subscriber (the data controller). Upon receipt of a request from one of our Subscribers for us to remove the personal information, we will respond to their request within thirty (30) days. We will retain personal information that we process and store on behalf of our Subscribers for as long as needed to provide the Services to our Subscribers.

귀하의 정보에 대한 액세스 및 업데이트 또는 삭제:

Our Services and related documentation on our Privacy and Data Protection site give Agents and End-Users the ability to access, update and delete certain personal information from within the Service. For example, you can access your Agent or End-User profile and make updates to your personal information. In cases where we act as the data controller of your personal information, we will provide you with information about whether we hold any of your personal information upon request. We will respond to such requests within a reasonable timeframe. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

사용자 프로필의 비활성화:

귀하가 당사의 서비스를 더는 사용하지 않으려는 경우, Zendesk의 구독자가 귀하의 최종 사용자 계정을 비활성화할 수 있습니다. 문의 사항이 있는 경우 Zendesk의 구독자에게 먼저 문의하시기 바랍니다.Zendesk 구독자임에도 관리자 설정을 통해 최종 사용자 계정을 비활성화할 수 없는 경우, upport@zendesk.com으로 이메일을 보내주십시오. 계정을 비활성화해도 정보가 삭제되는 것이 아니라는 점에 유의하시기 바랍니다. 귀하의 정보는 과거 귀하의 서비스 참여를 기반으로 다른 서비스 사용자에게 계속 표시됩니다. 정보 삭제 방법에 관한 자세한 내용을 보려면 당사의 개인 정보 및 데이터 보호 사이트를 방문하십시오.

귀하의 정보 사용에 대한 중단 요청:

You may request that your personal information no longer be accessed, stored, used and otherwise processed where you believe that a Zendesk Subscriber or Zendesk do not have the appropriate rights to do so. For example, if you believe a Services account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this Policy. Where you gave us consent to use your personal information for a limited purpose, you can contact us to withdraw that consent. You can also opt-out of our use of your personal information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. Please note that an End-User of a Zendesk Subscriber should first contact Zendesk’s Subscriber with a request to stop access, storage, use of personal information. If there is delay or dispute as to whether we have the right to continue using your personal information, we will restrict any further use of your personal information until the request is honored or the dispute is resolved, provided the Zendesk Subscriber does not object (where applicable).

커뮤니케이션 수신 거부:

We offer those who provide personal contact information a means to choose how we use the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of our marketing emails or you may go to https://go.zendesk.com/unsubemail and provide the names/email address(es) you would like to be removed from our marketing databases and added to our ‘Do Not Contact’ list. You may opt-out of receiving promotional communications from us by using this unsubscribe link within each email. Even after you opt-out from receiving promotional messages from us, if you are an Agent, then you will continue to receive transactional messages from us regarding our Services. You can opt out of some notification messages in your account settings.

기타 데이터 보호 권리:

현지 데이터 보호법(예: 데이터 이동 또는 데이터 제한의 권리)에 따라 사용할 수 있는 기타 데이터 보호 권리를 행사하려는 경우, privacy@zendesk.com으로 요청 사항을 보내 주시면 해당 데이터 보호법에 따라 회신해 드립니다.

귀하가 당사의 데이터 보호 관행에 만족하지 않는 경우, 현지의 데이터 보호 당국에 불만을 제기할 권리가 있습니다. 유럽경제지역 데이터 보호 당국의 연락처는 여기에서 확인할 수 있습니다.

11. Children’s Personal Information

We do not knowingly collect any personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our Websites or Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the Websites or Services without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us through the Websites or Services, please contact us at privacy@zendesk.com, and we will use commercially reasonable efforts to delete that information.

12. 비즈니스 거래

We may assign or transfer this Policy, as well as your account and related information and data, including any personal information, to any person or entity that acquires all or substantially all of our business, stock or assets, or with whom we merge. If we do, we will inform them of the requirement to handle your personal information in accordance with this Policy.

13. 특정 지역에 대한 추가 약관


If you are a Subscriber to our Services, you agree that you are responsible for notifying your customers using our Services about how the Zendesk Group may use your customers’ personal information as described in this Policy and for obtaining prior consent from your customers to disclose their personal information to us.


Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in accordance with Brazilian Law No. 12,965/2014. Those individuals who use or access our Website or Services expressly consent to the collection, use, storage and processing of their personal information by us for the purposes described in this Policy.


Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with the Australian Privacy Act 1988 (Commonwealth) and the Australia Privacy Principles as we further detail here.

If you are dissatisfied with our handling of a complaint or do not agree with the resolution proposed by us, you may make a complaint to the Office of the Australian Information Commissioner (“OAIC”) by contacting the OAIC using the methods listed on their website at http://www.oaic.gov.au. Alternatively, you may request that we pass on the details of your complaint to the OAIC directly.


Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with New Zealand’s Privacy Act 1993 and its 12 Information Privacy Principles (“NZ IPPs”) as we further detail here.


Personal information collected, stored, used and/or processed by the Zendesk Group, as described in this Policy, is collected, stored, used and/or processed in compliance with the Zendesk Group’s obligations under the Personal Data Protection Act 2012 of Singapore (“PDPA”) as we further detail here.


Personal information (as the term is defined in the Personal Information Protection and Electronic Documents Act of Canada (“PIPEDA”)) will be collected, stored, used and/or processed by the Zendesk Group in compliance with the Zendesk Group’s obligations under PIPEDA.

캘리포니아 거주자를 위한 Zendesk 추가 개인 정보 보호 정책:

The California Consumer Privacy Act (“CCPA”), which is effective as of January 1, 2020, regulates how we handle personal information of California residents and gives California residents certain rights with respect to their personal information.

Zendesk는 CCPA에 따른 “사업체”이자 “서비스 제공 업체”입니다. 다음의 추가 개인 정보 보호 정책은 당사가 사업체로서 역할 중에 수집하는 정보에 적용됩니다. 이는 당사가 귀하와 직접 상호 작용하는 경우에 해당합니다.

When we act as a service provider (for example, by providing our services to another company that you interact with), we follow the instructions of the business that engaged us with respect to how we process your personal information. If you would like more information about how your personal information is processed by other companies, including companies that engage us as a service provider, please contact those companies directly.

이러한 추가 개인정보보호정책은 2020년 1월 1일부로 유효하며 캘리포니아 거주자에게만 적용될 것이며 추후 변경될 수 있습니다. 일반 개인정보보호정책은 캘리포니아 거주자로서 귀하에게 적용되는 범위 내에서 계속 적용됩니다. 귀하가 캘리포니아 거주자인 경우, 당사는 일정 형식으로 특정 용도 및 공지 내용을 공개하고 귀하가 누릴 수 있는 특정 권리에 관해 안내할 의무가 있습니다.이러한 추가 개인정보보호정책에 사용된 대문자로 시작하는 용어는 일반 개인정보 보호정책과 동일한 의미를 갖습니다.

수집 가능한 정보:

당사에서는 다음 범주의 정보를 수집할 수 있습니다.

  • 개인 식별자

  • 인구 통계 정보

  • 상업 정보

  • 인터넷 또는 기타 전자 네트워크 활동 정보

  • 지리적 위치 데이터

  • 오디오, 전자, 시각 정보 또는 유사한 정보

  • 직업 또는 고용 관련 정보

For each category of information, we collect the information from a variety of sources, including directly from you, from your devices, from your social media profiles, and/or from third party providers. We collect the information to provide you with services, protect our customers and ourselves (including the services), and to improve the services. We do not share personal information with Third Parties as the term is defined under the CCPA.

추가 공개:

We do not sell personal information of any individual, including personal information of minors under 16 years of age.

We have disclosed the following categories of personal information for a business purpose in the 12 months prior to this Policy’s last update.

  • 개인 식별자

  • 인구 통계 정보

  • 상업 정보

  • 인터넷 또는 기타 전자 네트워크 활동 정보

  • 지리적 위치 데이터

  • 오디오, 전자, 시각 정보 또는 유사한 정보

  • 직업 또는 고용 관련 정보

  • 상기 정보에서 추론하여 얻은 내용.

We have not disclosed any personal information for valuable consideration in the 12 months prior to this Policy’s last update.

귀하의 권리:

You may have certain rights with respect to your personal information, including:

  • The right to access, including the right to know the categories and specific pieces of personal information we collect;

  • The right to deletion of your personal information, subject to certain limitations under applicable law;

  • 수집된 정보의 공개를 요청할 권리

  • 다른 가치 있는 대가를 받고 공개된 정보의 공개 권한

  • 캘리포니아 법률에 따라 특정 권리 행사와 관련해 차별받지 않을 권리

To exercise these rights, please submit a request by emailing privacy@zendesk.com. Please be as specific as possible in relation to the personal information you wish to access. Once we receive your request, we will review it, determine whether we can verify your identity, and process the request accordingly. If we need additional information to verify your identity, we will let you know. We will respond to your request within 45 days of receipt, or notify you if we require additional time.

원하는 경우 귀하는 대신하여 요청 사항을 제출할 권한 있는 대리인을 지정할 수 있습니다.


본 정책 또는 Zendesk 그룹의 개인정보 보호 관행에 관한 문의 사항이 있는 경우 privacy@zendesk.com으로 이메일을 보내거나 다음 주소로 문의하시기 바랍니다.

Zendesk, Inc.
Attn: Hasani Caraway, General Counsel & Chief Privacy Officer
1019 Market Street
San Francisco, CA 94103, United States

14. 해당 정책의 변경

본 정책은 법률, 규제 또는 운영 요구 사항의 변경 내용을 반영하기 위해 수시로 업데이트될 수 있습니다. 당사의 개인정보 보호 관행에 대한 최신 정보를 보려면 이 페이지를 주기적으로 확인할 것을 권장합니다.

해당 정책에 중요한 변경 사항이 있는 경우, 이러한 변경 사항이 적용되기 전에 웹사이트에 눈에 잘 띄도록 공지를 게시하여 알려드립니다.

본 정책의 변경 사항을 수락하지 않는 경우, 해당 웹사이트 및 서비스 사용을 중단하시기 바랍니다.

15. 문의하기

해당 정책 또는 Zendesk 그룹의 개인정보 보호 관행에 관한 질문이나 불만 사항이 있는 경우, privacy@zendesk.com으로 이메일을 보내거나 다음 주소로 문의해 주십시오.

Zendesk’s United States Representative:
Zendesk, Inc.
Attn: Hasani Caraway, General Counsel & Chief Privacy Officer
1019 Market Street
San Francisco, CA 94103, United States

Zendesk’s European Representative:
Zendesk International Ltd
Attn: Rachel Tobin, AGC, EMEA & Global Privacy Counsel
55 Charlemont Place, Saint Kevin’s, Dublin, D02 F985 Ireland

개인 정보 또는 데이터 사용에 관한 불만 사항이 해결되지 않거나 당사의 해결 방식이 만족스럽지 못한 경우, https://feedback-form.truste.com/watchdog/request에서 미국 기반의 제3자 분쟁 해결 제공자에게 문의하시기 바랍니다(무료).

16.영어 버전 관리

본 정책의 비영어 번역본은 편의를 위해서만 제공됩니다.번역 간에 모호하거나 충돌하는 부분이 있는 경우 권위를 갖는 것은 영어 버전이며 이에 따라 통제됩니다.