Customer satisfaction surveys in Zendesk Support
Published October 23, 2017
Last updated October 23, 2017
Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can drive major improvements and help you understand the health of your support organization.
Learn more about Customer satisfaction surveys in Zendesk Support
Related stories
Article Mass email marketing is not dead: tips for winning
Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails
Article Millennials vs. Gen Z: How their customer service expectations compare
Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
Article The 8 best FAQ page examples (and how to make your own)
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well-known brands.
Article Customer feedback: Get it, organize it, and make it work for you
Customer feedback is a goldmine of insights—if you know how to get it and use it well.