How live chat helps businesses and consumers

How Live Chat Helps Businesses and Consumers
Shopping, paying bills, looking for information, getting advice, answering questions: If you do almost anything online these days, you’ve probably encountered—and maybe used—live chat to communicate with a company. If so, you’re not alone. Use of live chat in customer service has soared from 30% in 2009 to 52% in 2013 and continues to climb. In fact, nearly a third of consumers expect live chat to be available when they come into contact with a brand. Customers have also reported highest satisfaction rates from a conversation on live chat (73%) as compared to traditional platforms like email (61%) or phone (44%).

Most organizations now provide agent support for their customers across multiple channels including email, phone, social media, and chat. Why? Because today’s customers expect an array of options when it comes to customer service. More fundamentally, it's because businesses are fueled by the whims of their customers. The purchases, satisfaction, ongoing engagement, and loyalty from customers are what drives a company’s growth—and engaging in a live conversation through chat can help with all of these.

If you’re busy running a company while looking for new ways to make your agent more productive and efficient—all while holding the line on expenses—then live chat is the perfect candidate. No matter what your company’s business or story may be, now’s the time to seriously consider adding live chat to your customer service arsenal. Through the Zendesk Suite product family, agents can use Zendesk Chat for a variety of customer needs.

In this ebook, we'll look at the value of live chat first from the customer’s point of view and then from a business standpoint. These viewpoints are closely tied together, because when customers are truly satisfied, your bottom line inevitably grows as well. No matter if your company is a small app maker or a major enterprise; providing chat support can make a huge difference.

백서 전문을 읽으려면 아래 양식을 작성하세요.

이름을 입력하세요.
성을 입력하세요.
올바른 이메일 주소를 입력하세요.
올바른 전화번호를 입력하세요.
직책을 선택하세요.
부서를 선택하세요

거의 다 됐습니다. 귀사에 대해 알려주세요.

회사 이름을 입력하세요.
직원 수를 선택하세요.
가끔 Zendesk 제품 및 서비스에 관한 이메일도 보내 주세요. (언제든 수신 취소할 수 있습니다.)
옵션을 선택하세요.

감사합니다. 즐겁게 읽으세요.

Thank you! Here's your link to the ebook: How Live Chat Helps Businesses and Consumers

죄송합니다. 문제가 발생했습니다.

페이지를 다시 로드한 후 다시 시도하거나 support@zendesk.com으로 바로 이메일을 보내실 수 있습니다.

요청을 보내는 중입니다. 기다려 주세요.