To deliver the best service, AI needs to do more than answer questions. It needs to help move the work forward—using customer context, knowledge, and connected workflows to help resolve an issue.
That requires AI specialized for customer service—grounded in customer context and knowledge, connected to workflows and systems, and built to help teams deliver better outcomes. Through OpenAI's B2B Marketplace, businesses will be able to discover and access Zendesk's agentic service capabilities.
Built for the work of service
Agents can use AI to summarize conversations, surface relevant knowledge, and suggest next steps. Admins can shape the rules, workflows, and guardrails that keep AI useful and on-brand. Businesses can connect service to the systems where customer work actually happens.
OpenAI’s B2B Marketplace gives businesses more flexibility in how they put AI to work across teams and industries. For service organizations, Zendesk brings that choice to the work of resolving customer issues.
“By making Zendesk available through OpenAI’s B2B Marketplace, we’re expanding access to agentic service for more businesses. AI can deliver more value when it understands the work behind each interaction and helps move it toward resolution—for customers and the teams who serve them.” Tom Eggemeier, CEO, Zendesk
The OpenAI B2B Marketplace Directory was announced on Sep 29, 2026 and is now live at https://openai.com/business/marketplace/. Visit our listing to discover Zendesk and learn how it can help your service team turn more questions into outcomes.
