Article | 2 min read

Ep. 9: Seeing the Light

Last updated September 24, 2020

Watch episode nine of Zendesk’s Holiday Special Merry Holidays, Please Hold, a comedy series about bad customer service, playing throughout December. Also, sign up for new episode notifications by email and enter to win an Xbox 360 with Kinect!

Episode 9:

in which The Evil Three are beaten down and Nelson has an epiphany.

After running through town, forced to confront the world of bad customer service he has created and see what that world looks like without it, Nelson leads Sophie back to his office. Empty and sad, Nelson wonders if this is a vision of Christmases yet to come.

Sophie doesn’t care, she’s just happy to leave him somewhere. But not so fast, because The Evil Three appear and threaten both Nelson and her. Not one to back down Sophie opens up a can of you know what on The Evil Three while Matt Nelson blubbers in the foreground about being a changed man or something.

Will The Evil Three take down Sophie? Will Nelson make it through till morning?

About Merry Holidays, Please Hold

Matt Nelson, head of Matt Nelson International Social E-Consulting Enterprise Leverage Solutions, has been helping businesses develop their customer service strategies for years. As a result, he singlehandedly invented bad customer service. Hold music, byzantine phone trees, rude coffee shop workers, and the fax machine as a customer support tool are all inventions sprung from Nelson’s cold, dead heart.

But this holiday season, the tables will finally turn on our anti-hero, as he’s shown the true meaning of customer service – both the good and the bad. In this 10-episode comedy web series, Nelson takes a Christmas Carol-like journey through the customer service wasteland he has created; a place where doughnut vendors require voluminous contracts before they sell their goods and restaurant servers become possessed by automated voice-prompt menus. Will he survive? Will he see the errors of his way? Will he stop using fax machines? Tune in and find out.