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The State of Digital Transformation In Financial Services, 2020

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According to Forrester Research, customer experience (CX) and revenue growth have been top drivers of digital transformation for the financial services industry since 2017. However, the transformation is a journey, not a destination for many organizations.

While financial services firms are definitely in the throes of digital transformation,

  • 26% acknowledge that transformation is never-ending
  • 19% still are still considering what to do
  • 14% mistakenly think they’ve already transformed

Download the full infographic to see why digital transformation within financial organizations today need a balance between ongoing tech innovation and development of new skills.

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The State of Digital Transformation In Financial Services, 2020

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