Zendesk Support Assistant for Microsoft 365 embeds exceptional service right in your team’s flow of work with enterprise-grade governance. AI-powered support enables teams to resolve issues faster while keeping service secure. Search and retrieve tickets by ID, subject, assignee, or user, create tickets and add comments or notes, and update ticket status, priority, assignee, and tags.
Journeys turns structured Zendesk workflows into clear, branded, mobile-friendly progress experiences for the customers and employees on the other side of the work. Onboarding, approvals, service activation, applications, complex internal requests: anything that unfolds across phases, teams, and time. Instead of digging through ticket threads or sending yet another status request, the person waiting on the outcome gets a guided view of where they are, what is complete, what is happening now, and what comes next.
Returnless Connector by VolvoxCX Digital connects your Zendesk workspace with Returnless, allowing agents to view, approve, and manage returns in real time — without leaving the ticket. Get real-time return details that include information like full return history per customer, item details, photos, return reasons, live status updates, and one-click approve or reject. New returns automatically create Zendesk tickets with pre-filled RMA and return data.
ScreenReply allows you to request, record, and resolve complex technical issues without ever leaving your Zendesk workspace. Generate unique screen recording links directly from your customer chat to get visual context in minutes. Skip long video playbacks with AI generated concise text summaries and extracted key moments with clickable timestamps.
Additional apps added in May:
Sentinel(Support) helps you detect AI-generated and manipulated images in support tickets. Fraudulent support claims backed by AI-generated photos are on the rise. Sentinel adds an automated layer of protection directly inside your Zendesk agent workspace. Every image attached to a ticket is analyzed by a multi-engine AI detection pipeline, giving your agents instant, actionable insight into whether an image is authentic or synthetic.
Birdie.ai(Support) is a customer intelligence platform that helps companies turn customer feedback into valuable insights. By leveraging AI, Birdie connects with Zendesk to transform support tickets into structured, actionable insights, enabling teams to better understand user needs, identify issues, and drive meaningful improvements across product and experience.
Support Operations Dashboard(Support) is a modern analytics app built for Zendesk teams that need clearer visibility into ticket activity, backlog health, SLA performance, agent workload, and operational risk. The app provides an interactive dashboard directly inside Zendesk, allowing agents, managers, and support leaders to monitor key support metrics without exporting data to external tools.
Helply Copilot for Zendesk(Support) helps support agents respond faster using your trained knowledge base. Get AI-powered reply suggestions, search your internal KB, and summarize ticket conversations.
Whats Your Problem (Support) provides deep, actionable insights directly from your tickets. Whether analyzing tickets from the past week, month, or even year, the app equips you with both predefined insights and the flexibility to explore specific issues relevant to your organization. Gain instant clarity with a concise overview of key findings, quickly pinpoint and prioritize critical customer concerns, understand customer emotions at scale, proactively spot emerging issues and trends and more.
Ticket Merger Pro(Support) eliminates the manual labor of cleaning up your queue. Built for modern, high-volume support teams, this app instantly scans for open duplicate tickets the moment you open a requester's profile. With a single click, it extracts the entire conversation history, compiles it into beautifully formatted internal notes on your active ticket, and automatically closes the duplicates.
Twenty CRM Data Viewer(Support) lets you view Twenty CRM contact, company, and deal context from within Zendesk Support tickets. When a ticket loads, the app resolves the requester to a Twenty person by email, retries transient requester updates, and refreshes automatically when the Zendesk requester changes.
Configly(Support) helps you instantly see broken references and config issues in your Zendesk. Configly scans your instance and shows you what's wrong: triggers pointing at deleted groups, automations that haven't fired in months, macros nobody uses, SLA policies with logic gaps.
Git-Zen for Linear(Support) bridges that gap between Zendesk and Linear so both teams stay in sync — without anyone needing to switch tools or chase each other for updates. Create or link Linear issues directly from Zendesk tickets, set all Linear fields when creating issues from Zendesk, link as many Linear issues as needed to one ticket, auto-tag Zendesk tickets when linked or resolved and more with this two way integration.
Git-Zen for Jira (Support) bridges that gap between Zendesk and Jira so both teams stay in sync — without anyone needing to switch tools or chase each other for updates. Create or link Jira issues directly from Zendesk tickets, set all Jira fields when creating issues from Zendesk, link as many Jira issues as needed to one ticket, auto-tag Zendesk tickets when linked or resolved and more with this two way integration.
Quick Links (Support) helps support teams launch the right tools from the Zendesk sidebar without copy and paste. Create grouped links with dynamic placeholders, target them to specific Zendesk agent groups, optionally add ticket tags on click, customize button colors, and search links instantly in the sidebar.
RuleScope (Support) gives Zendesk admins instant visibility into trigger health. Identify things like action conflicts, dead rules, redundant triggers, and execution order issues. Pick any trigger, load a real ticket (or enter values manually), and RuleScope evaluates every condition to show exactly which ones pass, fail, or are unknown. It highlights blockers and suggests what to change so the trigger would fire.
NexuDesk AI(Support) is an agent copilot for Zendesk Support that analyzes the current ticket, summarizes the customer's goal and blockers, identifies risk signals, suggests issue classifications, extracts product problems, and drafts policy-aware replies that agents can review before sending.
Street.co.uk Data Viewer(Support) lets you instantly view street.co.uk data inside Zendesk tickets. Show name (linked to Street), address, phones, marketing consent, contact preferences, and compact role status chips for Vendor (VN), Landlord (LL), and Tenant (TT) where applicable based off the ticket requester's email address.
Connect Instagram by Vaimo (Support) lets you connect your Instagram account to your Zendesk Support, so you’ll receive and be able to reply to comments on your Instagram posts from Support. Posts and comments from your connected Instagram account will be integrated directly into your normal workflow, so you can reach and reply to your audience on Instagram without leaving Zendesk Support.
ReturnZap(Support) is a Shopify-native returns platform purpose-built for e-commerce merchants who take their post-purchase experience seriously. When a ticket opens, the sidebar surfaces the customer's return information automatically — no tab switching, no manual order lookups, no time wasted.
Allegro Connector by Volvox (Support) unleashes the power of seamless order data retrieval from any Allegro marketplace. Effortlessly retrieve order details directly from a ticket field. Instantly view detailed billing and shipping information related to the ticket. Access comprehensive parcel tracking details with ease.
Sidebar Search(Support) reads the current ticket subject and selected ticket custom field values, then turns those values into quick search suggestions in the sidebar. Agents can click a suggestion or type a query to search tickets, users, and organizations inside Zendesk.
iFrame by Kundelab(Support) displays a website inside the Zendesk Support nav bar through an iframe-based app view. It is a lightweight wrapper for surfacing external tools, dashboards, portals, and other web-based experiences inside Zendesk.
New Themes added in May:
Dusk and Dawn is a premium, editorial-style Zendesk Help Center theme that blends large serif typography with generous whitespace for a refined, modern look. Customize colors, fonts, hero layouts, feature cards, trending search terms, and footer links — all from the Settings panel, no coding required. Clean templates make code-level edits easy too.
Alchemy is a dark, engineering-grade Zendesk Help Center theme designed for brands with a modern, technical aesthetic. Hex-tinted palette, monospace code blocks, neon accents, and a layout built for scannable content. If your product UI leans toward terminals, dashboards, or protocol-grade interfaces, Alchemy gives your help center the same considered design language.
