Announcing the Zendesk and WhatsApp Integration

Announcing the Zendesk and WhatsApp Integration

1월 2018
Announcing the Zendesk and WhatsApp Integration

Helping businesses connect with your customers

 

Delivering on customer expectations

Customers expect to connect with businesses as easily and seamlessly as they do with their friends and family. They expect you to be on the channels they’re on, and they want quick and convenient updates on the conversations they’re having. As the world becomes more interconnected through the various digital messaging options available to them, businesses have to make sure they deliver on those expectations in order to ensure customer satisfaction and long-term loyalty.

Businesses also need a single, integrated place to manage all their support interactions across different channels, including chat, phone, and email. It’s becoming increasingly important for customer support teams to use open platforms so they can seamlessly add emerging channels–like WhatsApp–to the menu so they can meet their customers where they are.
 

Zendesk launches integration with WhatsApp Business Solution

We’re excited to announce the launch of our integration with WhatsApp Business Solution. WhatsApp is a simple, reliable, and private way to talk to anyone in the world and lets people stay in touch with friends, family and businesses–anytime, anywhere.

By extending customer support capabilities to WhatsApp, businesses that use Zendesk can now reach WhatsApp’s 1.5 billion users to provide fast, proactive support. And for your customer support agents–they can easily manage conversations that come in through WhatsApp in one, centralized location within Zendesk Support. With WhatsApp’s presence in over 180 countries around the world, it will become increasingly important for businesses to be able to reach those customers, and for support agents to be able to do that seamlessly.
 

How does it work?

With Zendesk’s integration with WhatsApp Business Solutions, customers can opt-in to receive notifications from businesses on things they want updates on–such as purchase receipts, shipping changes or flight times. Once you enable the WhatsApp integration, customer requests will become tickets within Zendesk Support and can be handled with the same support workflow you use for other channels. Agents can respond directly through WhatsApp from within Zendesk Support, and can even drop in rich media–such as images–right into the conversation.


 

범람하는 정보를 제대로 이해하고 활용하는 것이 쉽지 않습니다.

Zendesk 뉴스레터에 가입하여 원할 때 읽으세요.

올바른 이메일 주소를 입력하세요.
가끔 Zendesk 제품 및 서비스에 관한 이메일도 보내 주세요. (언제든 수신 취소할 수 있습니다.)
옵션을 선택하세요.

클럽에 오신 것을 환영합니다!

문제가 발생했습니다. 나중에 다시 시도하세요.