Taking airline customer experience to new heights

Non-stop support

From booking to gate to destination, your customers expect to connect any time, any place. Go beyond email and offer a hassle-free omnichannel experience. Zendesk empowers you to meet passengers wherever they are and yields fast, seamless support that travels across all channels. Manage and switch between email, live chat, messaging, social, or voice without disruption. Channels are unified in one place via the Agent Workspace, adding that extra layer of convenience for you and your flyers. Use chatbots, automations, and self-service for repetitive questions around ticket refunds, loss of baggage, and more so there are never delays in response time. You can even reach out proactively, providing the right details at the right time.

Check out the Zendesk Support Suite for seamless omnichannel support

Personalize the passenger experience

Zendesk makes it easy to develop an ongoing connection with your customers. Deliver rich, fluid, and contextually relevant conversations on every channel so customers never have to repeat themselves. Complete passenger profiles let you better understand every customer. With Zendesk, you can bring together data from all parts of your business—including billing, passenger preferences, and travel history. Because the more you know about your passengers, the easier it is to get on board with exactly what they want—and ensure they always choose to fly with you.

Deliver more personalized experiences with Zendesk Sunshine

Treat employees like first class

Employees need problems solved and questions answered in ways that are personal, effortless, and conversational, too. We make it easy to manage high volumes of employee requests, streamline processes, and standardize service delivery and responses–helping you build a more satisfied workforce.

Explore Zendesk's employee experience solution