Improve your self-service with the right metrics

Published November 11, 2018
Last modified November 11, 2018

If you’ve already taken the self-service plunge, congratulations: You’re scaling your support operations in a smart way and providing an excellent experience—and resource—for your user base.

But you may find yourself treading water and wondering what’s next. Your C-suite wants to know how self-service is moving the needle, and support leadership (you, perhaps) need the tools, namely the analytics, business intelligence, and vocabulary, to describe how you’re testing, learning, and continuously course-correcting.