Guide

Agent Life Cycle Guide

Published May 15, 2017
Last modified May 12, 2020

Your support agents interact with customers more than just about anyone else in your company. They understand what the customers need, what makes them happy, and what’s making them ditch you for a competitor.

Are you doing everything in your power to hire and nurture the best talent for the job? Too many companies aren’t, even the ones that are really trying. We understand that this is easier said than done, which is why we’ve worked with top experts to write the Agent Life Cycle Guide.

This guide will help you:

  1. Hire, onboard, and train new agents

  2. Develop career paths

  3. Create a quality assurance program

  4. Provide agent evaluations