• 로그인
  • 제품 지원
  • 회사
    • 회사 소개
    • 언론 관련
    • 투자자 정보
    • 이벤트
    • 채용 정보
    • 다양성과 포용
    • 사회적 영향력
    • 법적 사항
  • 문의하기
  • 영어
    • English (US)
    • English (UK)
    • Español
    • Español (LATAM)
    • Português
    • Français
    • Deutsch
    • Italiano
    • Nederlands
    • 日本語
    • Pусский
    • 한국어
    • 繁體中文 (台灣)
    • 繁體中文 (香港特區)
    • ไทย
  • Zendesk. 고객이 원하는 회사가 되세요.
  • 모바일 메뉴 토글
  • 제품
    • 고객 지원 서비스를 위한 Zendesk

      완벽한 고객 지원 서비스 솔루션

    • 영업팀을 위한 Zendesk

      최신 영업 솔루션

    • 플랫폼 및 API

      Zendesk Sunshine 포함

    • 마켓플레이스

      앱, 연동 서비스 및 파트너

  • 가격
    • 고객 지원 서비스를 위한 Zendesk

      완벽한 고객 지원 서비스 솔루션

    • 영업팀을 위한 Zendesk

      최신 영업 솔루션

  • 솔루션
    • Enterprise

      규모에 맞는 대화 환경

    • 중소기업

      원활한 성장

    • 스타트업 회사

      처음부터 올바르게 시작

    • 내부 헬프 데스크

      직원을 고객처럼 대하세요

    • 업종

      시장의 니즈 충족

  • 데모
  • 서비스
  • 리소스
    • 라이브러리

      뉴스, 팁 및 성공 사례

    • 웨비나

      어디서든 알아보세요

    • 웨비나

      어디서든 알아보세요

    • 이벤트

      안전하게 사회적 거리를 두고 만나요

    • API 및 개발자

      Zendesk로 개발하는 데 대한 정보

    • 파트너

      Zendesk 파트너가 되거나 파트너를 찾는 방법

    • 고객 사례

      Zendesk와 함께 어떤 성공을 이룰 수 있는지 보세요.

  • 회사
    • 문의하기
    • 회사 소개
    • 언론 관련
    • 투자자 정보
    • 이벤트
    • 채용 정보
    • 다양성과 포용
    • 사회적 영향력
    • 법적 사항
  • 언어
    • English (US)
    • English (UK)
    • Español
    • Español (LATAM)
    • Português
    • Français
    • Deutsch
    • Italiano
    • Nederlands
    • 日本語
    • Pусский
    • 한국어
    • 繁體中文 (台灣)
    • 繁體中文 (香港特區)
    • ไทย
  • 시작하기
  • 로그인

법적 정보 및 리소스

  • 고객 및 파트너
  • 정책 및 절차
  • 상표 및 지적 재산
  • 조달 및 공급업체
  • 개인정보 및 데이터 보호
고객 및 파트너
  • 개인정보 보호방침
  • Master Subscription Agreement
  • Innovation Services List
  • How We Protect Your Service Data (Enterprise Services)
  • How We Protect Your Service Data (Innovation Services)
  • 애플리케이션 개발자 및 API 사용권 계약
  • Reseller Subscription Services Agreement
  • Marketplace Terms of Use
  • Candidate Privacy Notice

개인정보 및 데이터 보호

More information on security resources

  • 개요
  • GDPR
  • CCPA
  • LGPD
  • Data Processing Agreement
  • Binding Corporate Rules
  • Privacy Shield
  • 리소스

Click on the Zendesk products below to see the features and functionality available in each of Zendesk’s products that can support GDPR compliance. If you are a Zendesk Suite customer, the products referenced in the table below correspond to the following functionality that may be made available in your Service Plan (as defined in the Service-Specific terms found here: https://support.zendesk.com/hc/en-us/articles/360047508453-Supplemental-terms-Zendesk-s-service-specific-terms).

  • Zendesk Support
  • Zendesk Guide
  • Zendesk Chat
  • Zendesk Talk
  • Zendesk Explore
  • Zendesk Connect
제품 Zendesk Suite Functionality
Support Help Desk Functionality
Guide Help Center Functionality
Chat Live Chat Functionality
Talk Voice Functionality
Explore Analytics Functionality


Zendesk Guide

Meeting a Transparency obligation

Purpose of this Obligation

Ensure transparent communication with data subjects regarding the processing of their personal data.

Ensure data subjects are notified of their privacy rights.

Features/Functionality to Work Toward Compliance with the Privacy Obligations That Affect You

Zendesk’s Master Subscription Agreement, Privacy Policy, and supporting policies provide a transparent notice to inform its customers.

For cross-border transfers of personal data from the EU, Zendesk also offers all three legal mechanisms as detailed here.

Exceptions to the Obligation

A data controller may be exempt from these obligations if it cannot identify which personal data in its possession relates to the relevant data subject (i.e., if personal data is anonymized and cannot be re-identified).

Meeting Access and Correction Obligations

Purpose of this Obligation

Allow data subjects to require a data controller to rectify any errors in their personal data.

Features/Functionality to Work Toward Compliance with the Privacy Obligations That Affect You

Agents and End-Users have access to their profiles to amend inaccuracies, as detailed here for Agents and here for End-Users.

Exceptions to the Obligation

Provision of this right to a data subject should not adversely affect an organization’s intellectual property (i.e., giving access to a data subject should not require disclosure of trade secrets).

Meeting an Erasure or Deletion Obligation

Purpose of this Obligation

Provide data subjects with the right to delete their personal data if the continued processing is not justified.

For example, you may need to delete your customer’s personal data to comply with your privacy obligations.

Features/Functionality to Work Toward Compliance with the Privacy Obligations That Affect You

Zendesk enables customers to delete profiles, tickets, images, and attachments that may contain personal data in active Zendesk Support accounts. For more information, see Forgetting a user in Zendesk

Exceptions to the Obligation

A company may not be required to delete data, except when one of the following reasons is present:

  • The personal data is no longer needed in relation to the purposes for which it was collected or otherwise processed.
  • The data subject withdraws consent, and there are no other legal grounds for processing.
  • The data subject objects to processing, and there are no overriding legitimate grounds for processing.
  • The personal data has been unlawfully processed.
  • The personal data has to be erased for compliance with a legal obligation.
  • The personal data has been collected in relation to the offer of information society services to a minor under 16 years old.

Meeting a Restriction of Processing Obligation

Purpose of this Obligation

Provide data subjects the right to limit the purposes for which the data controller can process personal data.

For example, your customer has filed a complaint or lawsuit against you, and it is your policy to stop processing while the complaint or lawsuit is pending.

Features/Functionality to Work Toward Compliance with the Privacy Obligations That Affect You

Zendesk has documented and implemented internal mechanisms for limiting the processing of personal data to only certain specified uses relating to Zendesk products and services. Functionality is currently available to suspend/unsuspend End-Users, as detailed here.

Zendesk Support customers can also export and retain data while processing has ceased, as detailed here.

Exceptions to this Obligation

The requirement to restrict processing generally may apply under the same circumstances as the right to be forgotten and/or when the following circumstances exist:

  • The accuracy of the personal data is contested (and only for as long as it takes to verify that accuracy).
  • The processing is unlawful, and the data subject requests restriction (and the data subject is not exercising the right to be forgotten).
  • The data controller no longer needs the personal data for the original purpose but still requires it to establish, exercise, or defend a legal right.
  • Verification of overriding ground is pending (in the context of a deletion request).

Meeting a Data Portability Obligation

Purpose of this Obligation

Provide data subjects with the right to transfer their personal data between data controllers.

For example, your customer requests for you to export and provide them with all associated personal data that you store.

Features/Functionality to Work Toward Compliance with the privacy Obligations That Affect You

Zendesk has developed and implemented mechanisms to enable its customers to export data from Zendesk Support, as detailed here.

Exceptions to the Obligation

Inferred and derived personal data (e.g., a credit score or health assessment) are not included because they are not “provided by the data subject.”

Data controllers are not obligated to retain personal data simply for the purposes of providing a copy of the personal data pursuant to a potential data subject request.

Meeting an Objection Obligation

Purpose of this Obligation

Provide data subjects with the right to object to data controllers’ further processing of their personal data.

Features/Functionality to Work Toward Compliance with the Privacy Obligations That Affect You

Zendesk has documented and implemented internal mechanisms to:

  • Cease processing personal data based upon specific data subject requests, confirmed instructions by Zendesk’s customer in its capacity of data controller, and the particular reasoning for objecting to processing.
  • Cease processing for direct marketing purposes upon request.
  • Cease processing of personal data for scientific, historical, or statistical purposes.

Exceptions to the Obligation

Data controller may need to cease processing upon request unless

  • The data controller demonstrates compelling legitimate grounds for processing that override the interests, rights, and freedoms of the data subject.
  • The data controller requires the data in order to establish, exercise, or defend legal rights.
  • Processing for scientific, historical, or statistical purposes is carried out for reasons of public interest.
Zendesk

Champions of customer service

Zendesk 제품
  • 고객 지원 서비스를 위한 Zendesk
  • 영업팀을 위한 Zendesk
  • 플랫폼 및 API
  • 마켓플레이스
  • 제품 업데이트
인기 기능
  • 통합 티켓 관리 시스템
  • 메시징 및 실시간 채팅
  • 헬프 센터
  • Voice
  • 커뮤니티 포럼
  • 보고 및 애널리틱스
  • Answer Bot
  • 고객 서비스 소프트웨어
  • 통합 티켓 관리 시스템 소프트웨어
  • 실시간 채팅 소프트웨어
  • 지식창고
  • 포럼 소프트웨어
  • 헬프 데스크 소프트웨어
  • 보안
리소스
  • 제품 지원
  • 데모 신청
  • 라이브러리
  • 교육
  • 파트너
  • 웨비나
  • 웨비나
  • 고객 사례
  • 서비스
회사
  • 회사 소개
  • 언론 관련
  • 투자자 정보
  • 이벤트
  • 채용 정보
  • 다양성과 포용
  • 사회적 영향력
  • 문의하기
  • 사이트맵
  • 시스템 상태
  • 제품 도움말
  • 법적 사항
즐겨 찾는 항목
  • 엔터프라이즈용 Zendesk
  • 스타트업 회사를 위한 Zendesk
  • Zendesk 벤치마크
  • 소규모 기업을 위한 Zendesk
  • 가트너 CRM 매직 쿼드런트
  • 고객 경험 트렌드

Zendesk 소식 듣기

Zendesk 뉴스레터를 수신하세요.

올바른 이메일 주소를 입력하세요.
가끔 Zendesk 제품 및 서비스에 관한 이메일도 보내 주세요. (언제든 수신 취소할 수 있습니다.)
옵션을 선택하세요.

클럽에 오신 것을 환영합니다!

죄송합니다. 문제가 발생했습니다.

페이지를 다시 로드한 후 다시 시도하거나 support@zendesk.com으로 바로 이메일을 보내실 수 있습니다.

이용약관 개인정보 보호방침 쿠키 정책 ©Zendesk 2021