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AI Summit 2026: A Zendesk event

November 12 | Digital | 11:00 AM PST / 2:00 PM EST

The bar for service is rising, it’s time to expect more from your AI. Learn how leading service teams turn AI ambition into practical strategies and real, end-to-end resolution.

Register now

Join 30,000+ leaders taking control of agentic service

First look at new Zendesk AI features

Reach a new level of productivity with AI that goes beyond assisting to actually doing the work, transforming how you operate.

Visionaries get candid on transformation

Competing at scale is on everyone’s radar. Join a discussion featuring industry experts on how AI, CX, and transformation intersect to drive real results.

A wealth of actionable resources

Get instant access to our on-demand hub with actionable how-to videos, demos, and one pagers to fuel your discovery.

Agenda

  1. 11:00 AM PST / 2:00 PM EST

    Expert insights from AI changemakers [moderated conversation]

    Get a pulse on the current state of service. Hear from AI-native visionaries on how future-looking brands are succeeding with agentic AI right now.

  2. 11:25 AM PST / 2:25 PM EST

    Zendesk innovations [keynote]

    Discover new AI features built for the job, moving beyond answers to take action, resolve complex customer journeys, and continuously improve over time.

  3. 12:00 PM PST / 3:00 PM EST

    Technical Q&A [live]

    Join Zendesk AI experts for a live Q&A. Get your technical questions answered in real-time and discover how top brands are putting AI into practice.

  4. Throughout the event

    1:1 guidance from agentic service experts

    Use the chat function to connect with our team of agentic service experts. Get immediate, actionable direction on the challenges you’re facing and how to overcome them.

Featured speakers

Colin Fleming

Chief Marketing Officer, Business at OpenAI

Elena Verna

Growth at Lovable 

Christopher Adjei-Ampofo

Chief Information Officer and Chief Information Security Officer at Uphold

Puneet Badlani

World Wide Sr. Applied AI Solution Architect at AWS

Tom Eggemeier

Chief Executive Officer, Zendesk

Shashi Upadhyay

President, Product, Engineering and AI, Zendesk

Tifenn Dano Kwan

Chief Marketing Officer, Zendesk

Pascal Pettinicchio

Senior Vice President AI GTM, Zendesk

I'm a speaker

Hear directly from those who’ve been there

“Excellent presentations—creates great excitement and momentum for the new enhancements. Looking forward to the release of these features!”

Shannyn Gladstone

AI Engineer — Support Operations, Mimecast

ROI of attending AI Summit

7.3hrs
Per week saved
Get tips to reduce your service ticket resolution time by 20%.
30k
Service leaders in attendance
Learn alongside your peers in service and AI roles.
80%
Automated customer interactions
Discover how Zendesk’s AI-powered features are creating operational transformation.
18 bil
Real service interactions and counting
Content includes learnings from real customer and employee interactions.

Join us. Anywhere. Everywhere.

Register now

Frequently asked questions

Zendesk AI Summit 2026 is Zendesk’s flagship global digital event focused on agentic AI, self-improving AI capabilities, and autonomous customer and employee service operations. The event features keynote presentations from AI visionaries, product roadmap previews, technical demos, real-world case studies from major global brands, and live Q&A sessions.

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