Unlock more value: Discover the latest Zendesk experience enhancements

As Zendesk’s Chief Customer Officer, I’m committed to helping our customers succeed at every stage of the customer journey. Since taking over as Chief Customer Officer 8 months ago, I’ve had the pleasure of speaking with 150+ customers – anywhere from regional Zendesk events, to customer advisory boards, to NPS feedback loops, to executive reviews and 1:1 sessions. I’ve made it a point to speak to small, mid-size and large enterprises across a variety of industries because it is absolutely critical that we deliver a delightful customer experience that enables value and business outcomes for ALL of our customers.

Delivering exceptional customer service today means navigating an exciting new landscape of tools and capabilities designed to empower your teams and support your growth. That’s why we’re constantly evolving the Zendesk experience, so you can unlock meaningful value faster, with guidance tailored to your needs.

Budgets are tight and priorities are numerous and it’s our job to help our customers be as deliberate as possible on their journey to getting more of our latest innovations. I wanted to take a moment and share some of the work we’re doing to deliver that value today and what that means for your experience and success tomorrow.

Expanded Customer Success Manager (CSM) expertise at every stage

We know every customer’s journey is unique — and your onboarding should be, too. We’ve invested in a dedicated Onboarding Customer Success Management team to support users during their first few months with expert-led sessions, tailored guidance and on-demand resources. They’ll collaborate with your team to set clear goals, track adoption milestones, and share best practices — empowering your team to launch confidently and realize value faster.

For our existing customers, we’ve broadened access to Customer Success Managers and Value Specialists. Plus, our enhanced digital programs now offer targeted support when and where it’s needed most – from one-on-one engagements, recurring webinars, curated self service content, or tailored success plans. Maximizing your Zendesk ROI has never been easier.

Faster, prescriptive onboarding for new customers, and a Launchpad for existing users

We’ve revamped our onboarding experience with powerful in-product guidance designed to help new users unlock value quickly from the get-go. Integrated directly into the Agent Workspace, this tool provides step-by-step assistance for setting up Zendesk’s most useful features making it even easier to get the most out of Zendesk from day one.

In a few weeks, existing customers will get a similar experience with the release of Launchpad, a helpful new page that highlights untapped functionalities, enabling current users to extract even more value from their existing Zendesk investment.

Continue your growth with upcoming webinars to fuel your success

To complement these enhancements and personalized support, we’re also bringing you live expert-led webinars. These sessions are designed to help you quickly master Zendesk’s newest features and deepen your expertise with tools you already use. Whether you’re onboarding for the first time, or looking for fresh strategies to unlock even more value, these webinars offer practical advice and direct access to Zendesk specialists who are there to support your success. Check out the topics and register to connect directly with our specialists.

All of these enhancements form a unified experience designed to help you fast-track your growth, improve your team’s productivity and drive meaningful customer outcomes. As we continue to evolve Zendesk, our promise is to be a trusted partner, guiding you with robust tools, expert support and learning opportunities that unlock value faster and sustain your success long-term. Thanks for trusting us with your business.