Heat Up Your Summer with July's Latest Integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences.

Triage (Support)

Triage helps you quickly review, prioritize, and take action on newly created Zendesk tickets. The Triage app for Zendesk is built to help support teams cut through the noise and handle tickets at lightning speed. No more diving in and out of ticket views. With the Triage app, agents can apply many changes to a ticket with a single click. Create unlimited instant actions tailored to your workflow.

Magicline Connector by Leafworks (Support)

Magicline Connector by Leafworks bridges the gap between your Magicline environment and Zendesk, making support for gyms around the world faster, smarter, and more efficient. Whether you’re handling memberships, contract changes, or customer inquiries, this app keeps everything in sync: no switching tools, no double data entry. Perform instant member lookups, edit customer info in Magicline, and have the ability to cancel contracts, view subcontracts, signed documents and idle periods, all from within Zendesk.

AI Task Management (Support)

AI Task Management uses AI to analyze ticket comments and automatically capture action items. These tasks can be seen and managed from a hub interface for organization across your instance. Tasks associated with a specific ticket can be seen and managed in the sidebar interface. Configure views to filter, sort, and customize displayed information (like ticket ID, assignee, organization). Assign tasks to any agent (including light agents) and set due dates to prioritize effectively.

ManageEngine EventLog Analyzer (Support)

ManageEngine EventLog Analyzer is ideal for security analysts and IT administrators who use Zendesk as a part of their IT security management (ITSM) framework. This app strengthens your organization’s security posture by enabling incident detection, ticketing, and response—all within your Zendesk environment. Receive instant security alerts for any incidents detected through EventLog Analyzer. You can also customize or disable notifications for specific alert profiles. Automatically create Zendesk tickets for detected security incidents, assign them to network administrators, manage devices, assign priorities, and update statuses. Run predefined response workflows for tickets generated from EventLog Analyzer or other sources.

Additional apps added in July:

Vipps MobilePay by Kundelab (Support) is an identity verification tool for Zendesk Support teams who want to keep customer data secure. With Vipps MobilePay, your agents can verify the requester’s identity using Vipps MobilePay Login before sharing any sensitive information. After successful login, the app can automatically add verified customer details to the ticket or update the requester profile, helping your agents solve requests faster and with higher confidence.

Omnea (Support) is a modern platform that helps organizations streamline third-party risk, procurement, and compliance workflows. The Zendesk integration for Omnea lets you create and manage Zendesk tickets directly within Omnea workflows. Omnea can automatically open Zendesk tickets, append comments, sync status updates, and assign requests to specific Zendesk teams — improving transparency and reducing friction across departments.

Amazon by Juble.io (Support) is a powerful integration solution that brings the functionality of Amazon Seller Central and Amazon Vendor Central right into your Zendesk Support environment. Gain comprehensive visibility into Amazon order details, including status, products, shipping, and more, for all your connected Amazon accounts.

OneAgentWeb iFrame Edition (Support) powers up your call centre with integration between 1Stream OneAgent and Zendesk Support. With features like screen popping of customer details, new ticket creation for inbound calls, automatic logging of every inbound call in Zendesk, the ability to make outbound calls from Zendesk, and click to dial, this integration helps your agents provide the best support possible with ease.

ChatGPT AI Agent by Macha (Support) is an autonomous AI agent for your L1 tickets. Macha’s AI agent helps you automate ticket categories, sets strict guidelines for replies, lets you respond in every language, and plugs into your knowledge sources for replies.

Attachments Manager (Support) lets you view and manage all your attachments in one place and allows you to explore, preview, download, and delete them easily. With advanced filtering, you can easily identify relevant attachments based on things like file type, upload date, ticket status, file size and more.

Quivr (Support) is an open-source Retrieval-Augmented Generation (RAG) AI designed to enhance knowledge management and content generation. Quivr for Zendesk provides you with AI-powered suggestions that is fully context aware based off of customer details and conversation history. Speed up ticket resolution and enhance agent productivity by giving access to Quivr AI directly inside Zendesk.