Breaking the Mold (and the Bread): Fresh Apps for Inclusive Teamwork

Zendesk Agent for Microsoft Copilot from Zendesk (Support)
Get Zendesk support directly in Microsoft 365 apps with Copilot. Zendesk Agent for Microsoft Copilot brings AI-powered support directly into the Microsoft 365 apps your employees use most. With Zendesk Agent, employees can get help, submit requests, and manage tickets without leaving the apps they already work in.

Asset Panda Pro (Support)
Asset Panda Pro helps you gain full visibility into your asset inventory and ticketing. Enable your support agents to find the correct asset information and attach it to a ticket for seamless resolution. Plus, sync your Zendesk ticket data into Asset Panda with information like dates, times, and attachments.

Traceless (Support)
Traceless is a communication security platform that protects your team from hackers. The integration is purpose-built for Zendesk teams, providing modern, easy-to-use tools to protect sensitive customer communications.

Caller Verify (Support)
Quickly verify callers using Okta MFA factors. Caller Verify streamlines the process of verifying callers and eliminates the need for weak security questions that can be easily answered by unauthorized individuals.

Clockify Time Tracking (Support) (paid)
Clockify Time Tracking allows you to track time on Clockify directly from a ticket in Zendesk Support, without having to switch contexts. Start a time on tickets, or manually enter your stop and start times.

HEIC Preview by Kundelab (Support)
HEIC Preview by Kundelab lets Zendesk agents view and convert HEIC images (commonly used by iPhones) directly within the ticket sidebar—no external tools or downloads needed.

AI Tagging and Field Filling (Support)
AI Tagging and Field Filling helps you fill every ticket field – accurately, instantly, and under admin controls. This app learns from your past tickets and your instructions using latest AI models. Specify which fields auto-fill and control behaviour with custom instructions for each field.

AI Translation by Tolto (Support)
AI Translation by Tolto empowers support teams to deliver fast, accurate, and personalized multilingual support directly inside Zendesk. With real-time translation in 120+ languages, your agents can seamlessly communicate with customers in their preferred language—without leaving the Zendesk workspace.

SPEARAgentic (Support)
SPEARAgentic.ai helps customer-service teams detect and stop fraud, disputes, and compliance breaches at the point of contact. Surface signals likely to become reputational or regulatory issues, detect social-engineering and escalating dispute topics in real time.

Pipedrive Connector by Faye (Support)
Pipedrive Connector by Faye gives you seamless AI-powered bi-directional sync of Zendesk and Pipedrive. Organizations and contacts stay synced in both systems, with configurable field mappings to reduce duplicate entry to zero and keep that data clean.

IA OWI Agent Assistant (Support)
IA OWI Agent Assistant helps you write accurate answers directly from your Zendesk interface, leveraging only your knowledge bases and internal systems. Easily insert responses directly into your ticket replies.

Reviewflowz (Support)
Reviewflowz pulls and aggregates reviews from every review platform on the market, and allows you to reply directly with AI suggestions. Filter reviews by platform, rating, or sentiment to route tickets exactly where they need to go.

ZenBriefr (Support)
ZenBriefr is an AI-powered productivity tool that transforms Zendesk tickets into actionable insights, helping support teams work more efficiently while maintaining quality customer experiences. ZenBriefr analyzes your Zendesk tickets and provides things like intelligent AI summaries, smart OCR processing, complete context analysis, reply assistance, and instant file viewing.

Pluno Answer Copilot (Support)
Pluno Answer Copilot helps support agents respond faster and confidently by generating context-aware replies to tickets inside Zendesk. No more digging through your knowledge base or writing answers from scratch.

Chargeflow (Support)
Chargeflow helps you use Zendesk tickets as evidence in automated chargeback responses. When a dispute or inquiry opens, Chargeflow compiles relevant ticket history and files into compelling evidence that drives win rates.

Audio Recorder by inFocusCX (Support)
Audio Recorder by inFocusCX lets you record and send audio directly from the Zendesk Support interface to your customers via WhatsApp with just a few clicks. Ideal for bringing clarity to important messages and personalizing your interactions with customers in real time, Audio Recorder is fast, easy to use, and fully integrated into the Zendesk Support interface.

Docusign Maestro by This Dot Labs (Support)
Docusign Maestro by This Dot Labs helps you connect the incredible power of Docusign’s Intelligent Agreement Management platform directly to Zendesk, including the workflow automation tool Maestro. Built as an extension app for Docusign Maestro, this app adds powerful workflow steps that let you automate ticket creation, updates, and agreement archiving.

Prestashop by Algo Factory (Support)
Prestashop by Algo Factory allows you to centralize all your customer requests by displaying essential PrestaShop information directly within Zendesk. Tickets created in your store are automatically synchronized with Zendesk, along with customer information (name, email, phone) and order details (products, total, status).

Attachment Downloader from Support Zen (Support)
Instantly view, filter, and download all ticket attachments. Attachment Downloader automatically lists every file on the current Zendesk ticket so agents can preview, filter by type, and download items individually or as a single ZIP—directly from the ticket sidebar. It includes quick filters (Images, PDFs, Docs, Other), a one-click toggle to hide inline signature/logo images, and a clean UI that feels native to Zendesk.

Quick View from ZenSuite (Support)
Access, favorite, and organize Zendesk views from anywhere, instantly. Favorite any view with a single click for easy access. Instantly open and switch between active and grouped views.

AI Thank You Autosolve from Knots (Support)
Auto-close thank you replies with AI keeps queues clean and reporting accurate. AI Thank You Autosolve from Knots spots when a ticket is reopened with nothing more than a thank you.

Chatbase from Chatbase.co Inc (Support)
Customizable AI Chatbot & Copilot for Zendesk. The platform allows you to train your chatbot using your own knowledge sources, such as documentation, FAQs, URLs, PDFs, or internal business data, enabling highly accurate and context-aware responses.

Past Tickets AI by Macha from Macha AI (Support)
AI that learns from your past tickets – and helps solve new ones. Past Tickets AI by Macha automatically converts your solved Zendesk tickets into reusable knowledge documents so your agents can instantly find and reuse proven fixes for similar issues.

AI Knowledge Base by Macha from Macha AI (Support)
Search your knowledge sources with AI from inside Zendesk. Works seamlessly with tickets, macros, and the agent workspace.

AI Ticket Translations by Macha from Macha AI (Support)
One-click ticket translations across 120+ languages. Configure translation prompt, set default languages, define ignore-languages, and define how translated tickets are tagged.

Ticket PDF Download by InoStudio from INO STUDIO (Support)
Ticket PDF Download lets agents export a clean, shareable PDF snapshot of any ticket directly from the ticket sidebar. The PDF can include ticket metadata, requester/assignee details, public comments, internal notes, and Side Conversations.

Ordemio AI Agent for Support (Support)
Ordemio AI Agent for Support is an AI-driven support agent that seamlessly integrates with Zendesk to help customer service teams deliver faster, smarter support. It works alongside your human agents to instantly handle common queries using your existing knowledge base and FAQs, deflecting up to 80% of repetitive tickets.

Shopify AI Agent by Adelante CX from AdelanteCX- Zendesk Apps For Enterprises (Support)
Solve >80% of your tickets with an agent that works exactly the way you want. Trained like a human rep on your policies and ticket history, fully integrated with Shopify and your stack. It updates orders, checks fulfillment, recommends products, contacts vendors, and resolves 80%+ of tickets automatically.

Zaplay from Clever Development (Support)
Send and receive WhatsApp voice messages with AI transcription and summaries in Zendesk. Zaplay integrates WhatsApp Business with Zendesk to record, play, and transcribe voice messages with AI. It also creates conversation summaries, enables internal notes, and provides reports to boost productivity, speed, and quality.

Grapevine from Gather Presence (Support)
One AI agent that searches across your docs, code, and communication. Enable Grapevine to proactively answer questions in Slack channels, saving even more time by surfacing ticket context when your team needs it. Ask follow-up questions, dig deeper with source citations, and get the information you actually need.

Agent Co-writer from Swifteq Ltd (Support)(Paid)
AI copilot for writing replies, summaries, and translations. Agent Co-writer helps support teams write polished, consistent, and fast replies inside Zendesk. Agents can generate professional messages, instantly summarize long conversations, and translate content when needed without leaving the ticket view.

Artera from ZENCLAB (Theme)
Artera is an elegant, customizable Zendesk theme that turns your Help Center into a branded experience. Designed with a modern layout, it includes a customizable homepage with hero sections, a “Things to Know” content showcase, and flexible footer and social integrations.

Sunday from Grow Shine Services Private Limited (Theme)
Sunday is a Zendesk theme with Dark and Light modes. Users can switch between dark and light modes effortlessly. Built with Zendesk’s Templating API V4 and Generative answers (AI-search).