AI for travel: Deliver first-class customer experiences
Be there for your customers before, during, and after their adventures with AI for travel that makes service personalized and efficient—and try the best AI for free.
Leverage AI for travel to let customers enjoy their trips
최종 업데이트: December 11, 2024
It’s no secret that travel can be stressful. Hectic planning, last-minute changes, unexpected delays, and more can cause frustration—making it all the more important for travel companies to provide the best customer experience (CX) they possibly can. To do that, they need to leverage AI for travel, which can help deliver fast, personalized customer service at scale.
No matter how your customers travel, AI can help you be there for them around the world and the clock before, during, and after their trips. According to the Zendesk Customer Experience Trends Report 2025, 70 percent of customers notice clear performance gaps between companies that use AI effectively in customer service and those that don’t. Avoid turbulence in your CX journey by upgrading to an AI-powered solution that delivers a first-class customer experience.
Address travel issues anywhere, anytime with AI agents
See how Zendesk AI agents can expand your service capabilities.
Zendesk AI agents unlock true 24/7 customer service potential by being ready to answer any inbound request. These intelligent customer service bots are pre-trained on a vast dataset of more than 18 billion CX interactions, so they’re ready to assist with travel-related support inquiries from day one. Plus, you can customize them to match your brand’s unique voice to deliver a seamless experience for customers, no matter their touchpoint.
In addition to brand voice, service accuracy helps earn travelers’ trust and repeat business. AI agents can accurately answer a wide variety of travel inquiries by drawing information from FAQs or an AI knowledge base or leveraging integration with your existing systems like a delivery service or payment processor. As powerful self-service tools, they can handle a significant volume of customer requests, helping you scale support operations without increasing costs.
Deliver fast, personalized service with AI tools
The conversational intelligence element of AI that enables it to analyze and interpret language is key to a robust, personalized CX strategy. Conversational intelligence tools can enable better understanding and optimization of traveler conversations, giving agents the tools to create better experiences. Agent copilot gives agents instant AI-assisted support when travelers need it most—like on a short layover where any changes to the itinerary need to be communicated quickly and fine-tunes customer service with nuanced information like customer sentiment, intent, and language. With that context, it can give suggestions to rephrase or modify agent responses to be more empathetic to customers.
AI-powered insights from CX analytics tools also help anticipate customer questions and provide proactive solutions. With automation taking care of routine tasks like ticket routing and categorization, agents have more time to help travelers with tricky situations like lost baggage or missed reservations.
Empower your agents with instant assistance from a Zendesk AI copilot.
Keep all traveler conversations easily accessible
Enable agents to help more customers with the Zendesk omnichannel agent workspace.
Since they service customers across the globe (and help them circle it), travel companies need to maintain a presence on a variety of channels. Both businesses and customers rely on different channels depending on where they are—for example, they could be mid-flight, where they can only communicate via mobile apps on WiFi, or they could be in a country where a certain channel isn’t available. Whether travelers reach out via WhatsApp, Messenger, X (formerly Twitter), or another option, you need to be ready to respond quickly and on-brand. The Zendesk agent workspace empowers agents to manage interactions across all channels in one place.
Conversations and customer data are easily accessible, so agents always have the context they need at their fingertips during conversations. Agents can easily switch between channels, ensuring consistent support and reducing customer frustration from repeating information like booking numbers, login information, or itineraries.
Use reporting and analytics to improve service
Discover deep insights into how travelers interact with your online portal, support team, and CX resources. Reporting software reveals usage patterns like seasonal travel spikes to help manage the fluctuation without any dip in service quality.
With quality assurance (QA) and quality management software, you gain access to valuable insights into traveler interactions. Zendesk QA analyzes 100 percent of conversations—so if traveler satisfaction decreases during the peak summer season, you can catch the decline in real time and coach agents to make adjustments. Meanwhile, workforce engagement management (WEM) software helps automatically schedule, monitor, and manage CX teams with precision thanks to AI insights into team performance.
This data-driven approach enables you to train agents more effectively—and as you continuously refine your agents’ skills and optimize your processes with AI, you’ll see a positive impact on customer satisfaction and loyalty.
Get more intelligent insights with Zendesk QA software.
Match changing travel plans with a flexible service solution
Explore more than 1,700 apps and integrations via the Zendesk Marketplace.
The Zendesk Marketplace is a vast catalog of apps and integrations that amplify the capabilities of its AI-powered CX software. Thanks to our plentiful no-code integrations, you can tailor your Zendesk solution to meet your specific needs and workflows without costly developers or training.
If your travel business needs a more customized solution with the aid of developers, Zendesk fits your needs perfectly, too. It’s fully flexible, adapting to businesses of any size and scaling right along with them as they service more travelers across the globe.
Join more than 160,000 companies that chose Zendesk
Powerful, CX-ingrained AI can help accelerate key metrics like customer satisfaction, first response rate, and more—see how that happened to these three traveler-focused brands by partnering with Zendesk.
DiscoverCars
“We are a support team of 66 members, but with Carla, we are 67. She’s already an agent here, and we even want to promote her! We expect her to take on the work of four or five agents in the coming years.”
—Guleysha Hasanova, automation and helpdesk manager at DiscoverCars
Eurail
“We have the space to explore options, make improvement plans and changes using automation, and expand to internal B2B requests such as IT incidents. We did all these things starting with Zendesk.”
—Leonardo Sias, product owner at Eurail
Baleària
“Zendesk’s expertise in customer service helps us to get to know customers better. The tools offer us data on all the requests that have come in from each client and the channels they have used to submit them, giving us a complete history of their interactions; that helps us streamline consultations and strengthen relationships.”
—Alessandro Zollino, director of customer experience at Baleària
Provide efficient AI-driven travel support with Zendesk
Companies need AI to provide the most efficient, reliable, safe, and convenient travel experiences. AI helps deliver faster, more personalized customer service while growing and adapting as the business scales upward. And an AI customer experience has clear benefits that help improve retention and satisfaction.
Try Zendesk AI to see how a tool pre-trained on billions of CX interactions can make the travel experience effortless—from planning and booking to follow-ups and feedback after the trip.