CX Innovation

Zendesk의 AI 책임자가 말하는 생성형 AI의 가능성과 위험성

Cristina Fonseca는 Zendesk의 AI 책임자이며, 이전에 Talkdesk와 Cleverly (2021년 Zendesk에 인수됨)의 창립자였습니다.십 년 넘게 고객 경험(CX)…

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New State of Sales research reveals key factors that boost connection between teams

Zendesk’s 2022 State of Sales report, “Wrangling the Disconnected Sales Org”, has revealed how sales leaders…

Alliants and Zendesk: Empowering companies and customers to create connections

Alliants, the customer experience technology specialists, wants to enable the world’s most revered brands to be…

The New Dynamic Duo: How CX and Product Can Double Growth

Hundreds of entrepreneurs and startup founders from around the world gathered in Vancouver last week for…

Zendesk for Employee Experience: applying CX strategies for better internal support

As we enter the “era of the conversation” and the workplace becomes increasingly digital first, it’s…

Zendesk obtains ISO 27701 accreditation

Trust is one of our core values at Zendesk and we’re always working to deliver products…

Welcome to the age of conversation

For the first time in over two years, Zendesk welcomed employees, customers and partners back to…

Announcing the 2022 Zendesk Startup CX Awards Winners

Today, Zendesk hosted its second annual Startup CX Awards, highlighting the best and brightest startups building…

Online platform powered by Zendesk provides critical aid to Ukrainian refugees

United for Ukraine, a new online resource portal powered by Zendesk, helps individuals and families fleeing…