IntegrateCloud creates a seamless workflow between Zendesk Support tickets and Jira issues and unites your support and engineering teams.Support teams can easily escalate and link Zendesk tickets to Jira issues. Notify engineering of bugs that are impeding your customer's experience and get updates on the issue's resolution—all from within Zendesk
JIRA data WITHIN ZENDESK:
Jira data is displayed in the Zendesk sidebar, next to a ticket.
Link one or more Zendesk tickets to existing Jira issues.
JIRA Integration App by IntegrateCloud allows the users to create JIRA Issues right inside the Zendesk form.It also allows you to link existing Zendesk tickets to an existing JIRA Issues.
Zendesk - JIRA app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to JIRA and from JIRA to Zendesk .syncing of comments from Zendesk to JIRA and JIRA to Zendesk will help you alot in increasing the productivity of your team.
Zendesk - The Zendesk JIRA app by IntegrateCloud is easy to setup and use.The Zendesk - JIRA app provides huge number of features in the app like Create New JIRA Issue, Link Existing JIRA Issue, Notify linked JIRA Issues, View History of JIRA Issue
** Create JIRA Issue **
When clicked on the Create Issue button it loads the JIRA project, JIRA Issue type and based on the selection it will load all the JIRA fields like reporter, assignee custom fields The User can make the selection and click on Create Issue which would create issue in JIRA and then display the corresponding JIRA Id in the App.
Link Existing JIRA Issues
The Link button in the Zendesk-JIRA app allows the support agent to link an existing JIRA Workitem # to the current Zendesk ticket. Zendesk - JIRA app allows the user to create or link multiple JIRA Issues to one Zendesk ticket.
** Notify linked JIRA Issues **
This button allows the user to send notifications to the JIRA team which would show up as comments in JIRA.
JIRA Issue History
In the Zendesk - JIRA app JIRA Issue history modal shows the details of JIRA Issue history including the comments and few other details of the linked JIRA Issue.Users can also send the notifications to JIRA Issues.
Syncing of Comments and Status
In the Zendesk-JIRA Integration app Syncing lets you enable the syncing of comments,status and attachments from JIRA to Zendesk and syncing of comments from Zendesk to JIRA instantly.
Note: The Zendesk JIRA integration app is available for full 30 day free trial For more information, please visit our website at https://integratecloud.com
for any help related to setup, please visit to our support website https://support.integratecloud.com/zendesk-and-jira-integration
THIS APP SUPPORTS MULTIPLE JIRA INSTANCES as well MULTIPLE Zendesk instances.