LiveChat: Capture Offline Chat Messages in Zendesk

July 27, 2010

You might have noticed that this post is pretty old. For the latest on LiveChat integration with Zendesk, visit our Apps Marketplace.

Before a customer experiences your products, services or support, they often will visit your website first.  Giving website visitors a low friction means of asking questions to your support staff will improve visitor education, minimize confusion and ultimately improve customer conversion.

Adding chat functionality to your website is a powerful means of accomplishing this.  Online chat provider LiveChat has released a Zendesk custom widget that allows administrators to embed a chat button in their Zendesk support portal.  The chat button initiates a live chat session when personnel are available.  When operators are unavailable, an offline message can be captured as a Zendesk ticket. Your website visitors will have their questions answered around the clock and Zendesk users will capture more of the customer conversation.

LiveChat offers 30 days of free trial, a special offer for Zendesk users.

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