New
Pagowell
Mercado Pago payments sidebar: refunds, claim deadlines and subscriptions on the ticket. $10/agent.
호환:
Support
개발자
Great Work LLC
About this app
Pagowell shows the requester's Mercado Pago payments next to every ticket, in English, Spanish or Portuguese, so agents answer "did my Pix go through?" and refund an order without opening Mercado Pago in another tab.
What agents see
- Every payment from the requester: by each email on their Zendesk profile, by a CPF/CNPJ, CUIT or RUT written in the ticket, by payment ids in the ticket and by your order reference. A payment shows only when its payer email or document is exactly theirs.
- Open claims and chargebacks first, with the deadline and the next step.
- Status in plain words, the method (Pix, boleto, OXXO and other cash slips, cards with installments and last digits, Mercado Pago balance), refunds so far, and the Pix or boleto link of an unpaid payment.
- Subscriptions with the amount, next charge and status.
What agents can do (each one confirmed first, then logged as an internal note)
- Refund all or part of a payment. Each refund carries an idempotency key, so a refund is never made twice.
- Cancel an unpaid Pix, boleto or cash slip.
- Pause, resume or cancel a subscription.
- Create a payment link for an amount and put it in the reply.
Admins choose who sees payments and who may act (admins, everyone, roles or groups), and can cap refunds per currency for everyone who is not an admin.
Setup in two minutes
A country code and that country's access token. One account per country (Argentina, Brazil, Mexico, Chile, Colombia, Peru, Uruguay), each mapped to Zendesk brands. Nothing is created in your Zendesk account.
Pricing
$10 per agent per month, one plan with every feature. 14-day free trial, card required, billed by Zendesk.
Your data
Runs in the agent's browser. Access tokens are Zendesk secure settings: agents never see them and Zendesk only sends them to api.mercadopago.com. Pagowell reads payments only for the person on the ticket or one lookup, keeps nothing after the sidebar closes, and has no export.
En español: Pagowell muestra los pagos de Mercado Pago del solicitante junto al ticket: estado, medio de pago, cuotas, devoluciones, reclamos y contracargos con su plazo. Devuelve total o parcialmente, cancela pagos pendientes, pausa suscripciones y crea links de pago, siempre con confirmación y nota interna. USD 10 por agente al mes, 14 días de prueba.
Em português: O Pagowell mostra os pagamentos do Mercado Pago do solicitante ao lado do ticket, com Pix, boleto, parcelas, devoluções, reclamações e chargebacks com prazo. Devolve total ou parcialmente, cancela pagamentos pendentes, pausa assinaturas e cria links de pagamento, sempre com confirmação e nota interna. US$ 10 por agente por mês, 14 dias de teste.
Not made or endorsed by Mercado Pago or Zendesk. Mercado Pago is a trademark of its owner.
Made by Great Work, a small software company. Questions go to hello@greatwork.company and a person replies within one business day. (We're the ones with the duck.)
앱 세부 정보
설치 방법
In Mercado Pago Developers (mercadopago.com/developers), signed in as the account owner, open Your integrations and create an application for Zendesk (for example "Zendesk Pagowell"). Open it, go to Production credentials and copy the Access Token (APP_USR-...). Repeat in each country's account you use.
Install Pagowell from the Zendesk Marketplace and start the 14-day trial ($10 per agent per month after it, card required).
In Accounts, write one line per country: the code (AR, BR, MX, CL, CO, PE or UY), an optional name for agents, and optional Zendesk brand ids after a colon, for example "BR Loja Brasil: 360001".
Paste each country's access token in its Access token setting. They are Zendesk secure settings: agents never see them and Zendesk only sends them to api.mercadopago.com. Pagowell checks that each token belongs to that country's account.
Choose who sees payments (default: all agents) and who may act (default: admins), and optionally cap refunds per currency, like "BRL 500, MXN 2000", for everyone who is not an admin. Turn off any action you don't want: refunds, cancelling unpaid payments, subscription changes, payment links.
Optional: the id of the ticket field holding your order number, so payments are also found by their external reference.
Language follows each agent's Zendesk language (English, Spanish, Portuguese). Set Language to en, es or pt-BR to fix it for everyone.
Open a ticket from a customer who paid with Mercado Pago. The setup guide at greatwork.company/apps/pagowell/docs has troubleshooting.
A Mercado Pago access token can't be limited to some permissions, which is why it stays in a secure setting and only the agents you allow can act with it. Pagowell creates nothing in your Zendesk account at install. Uninstalling removes it completely; the pagowell_* ticket tags it added stay on past tickets.
리뷰 남기기
Zendesk 커뮤니티에 나의 경험을 공유해 보세요