New
Leverwell
Advanced ticket actions: change requester, CCs, reply-from and computed fields. Preview and undo.
호환:
Support
개발자
Great Work LLC
About this app
Macros for the changes macros can't make: requester, CCs, reply-from address and computed fields, with a preview and undo. A colleague forwards a customer email and the ticket belongs to the wrong person. A reply is about to go to an outside CC. A follow-up date should be three business days out, not three calendar days. Leverwell lets admins save these changes as action sets that agents run on a ticket in one click, after seeing exactly what will change, with an undo on every run.
Leverwell is built by Great Work LLC. It is not made or endorsed by Zendesk.
People on the ticket
- Set the requester to the original sender of a forwarded email, the first CC or a fixed address. The old requester can stay on as a CC.
- Add CCs, end users included, from a list, the addresses in a message, or a requester or organization field. Your own domains and support addresses are never added.
- Remove CCs (all, everyone outside the requester's domain, or listed addresses) and remove followers.
- Set the organization from the requester's default organization or email domain.
- Set the reply-from address to any support address or the brand's default.
Values macros can't calculate
- Copy a value into a field from the requester, organization, another field or an incident's problem ticket.
- Set a date in business days, skipping weekends and your Zendesk schedule's holidays.
- Add to a number for counters like contact attempts.
- Set text with placeholders such as
[{{organization.name}}]at the start of the subject, once. - Copy fields to related tickets: a problem's incidents, child tickets, or tickets in a lookup field.
Preview first, undo anything
- Nothing changes until you click Apply. The preview shows every field before and after, on this ticket and any related ticket.
- One safe write per ticket. Leverwell refuses to change a ticket edited after the preview, and adds an internal note saying what changed.
- Undo from the ticket. Undo leaves alone any value someone changed since, unless you say otherwise.
- Admins decide who runs what, by group, and can dry-run a set on any ticket before saving it.
Runs on many tickets (Bulk plan)
- Run an action set on a view or a search, up to 1,000 tickets at a time, each previewed first.
- Undo the whole run right away, or later from its run id.
Changes run one ticket at a time and leave API room for your agents.
Plans (billed monthly by Zendesk, per Zendesk account)
- Ticket: $50 a month. Every action from the ticket sidebar, any number of agents and action sets.
- Bulk: $99 a month. Everything in Ticket, plus runs on many tickets from a view or a search, up to 1,000 tickets per run.
14-day trial; Zendesk asks for a card at install and billing starts when the trial ends unless you uninstall. No free plan. On the Ticket plan, bulk runs can be previewed but not applied.
Leverwell is for changes an agent or admin chooses to make. It does not run on its own from triggers or automations.
Your data
Leverwell runs entirely in your browser inside Zendesk. There is no Great Work server, no account to create and no API token to paste. Every call is made as the signed-in agent, with their permissions, to your own Zendesk account. Action sets are saved in the app's settings, and the record of each change is the internal note on the ticket. Leverwell reads the ticket it changes, its comments (only to find addresses when a step uses them), the requester, the organization and the related tickets a step names. It sends nothing to Great Work or anyone else (not even usage statistics), keeps nothing outside Zendesk, does no background work and uses no AI. Nothing is created in your account at install.
Support
Email hello@greatwork.company. We reply within one business day.
앱 세부 정보
설치 방법
Install Leverwell from the Zendesk Marketplace and choose a plan: Ticket ($50 a month, every action from the ticket sidebar) or Bulk ($99 a month, adds runs on many tickets from a view or a search). The 14-day trial starts now; Zendesk asks for a card and starts billing when the trial ends unless you uninstall.
- Optional: under Role restrictions, limit which roles or groups see the app. Each action set also has its own list of groups.
- As an admin, click the Leverwell icon in the left navigation bar, open Action sets and click New action set (or Add the two examples). Add steps, try the set on a ticket number with Preview (a dry run that writes nothing), choose where it is offered and who can run it, and save.
- Agents open a ticket, find Leverwell in the apps panel, click Preview on an action set, check the before and after, and click Apply. Every change adds an internal note and can be undone from the same panel.
- On the Bulk plan, Run on many tickets in the left navigation bar runs a set on a view or a search, with a preview of every ticket and an undo for the whole run.
Leverwell creates nothing in your account at install. Action sets are stored in the app's settings; the record of each change is the internal note Leverwell adds to the ticket. Uninstalling removes the action sets and leaves your tickets and notes as they are. Changes follow each agent's Zendesk permissions: an agent who cannot edit a ticket cannot change it with Leverwell either. Some steps need data an agent's role may not read (support addresses, schedules); admins set those steps up.
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플랜 및 가격
Ticket
Free 14-day trial, then $50.00 per month
$50 a month per account. Every action from the ticket sidebar: requester, CCs, followers, organization, reply-from address, copied values, business-day dates, counters and text. Preview, internal note and undo on every change. Email support, reply within 1 business day.
무료 평가판Bulk
Free 14-day trial, then $99.00 per month
$99 a month per account. Everything in Ticket, plus runs on a view or search, up to 1,000 tickets per run, with a preview of every ticket and an undo for the whole run. Email support, reply within 1 business day.
무료 평가판